Personal Home Support Centre Device Guides Samsung Galaxy Tab A 8.0 Messaging & email I can't send and receive email

Samsung Galaxy Tab A 8.0

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I can't send and receive email

The incoming or outgoing server isn't accessible from the mobile network or the Wi-Fi network you're connected to
Your tablet hasn't been correctly set up for email

Set up your tablet for email

Samsung Galaxy Tab A 8.0
Samsung Galaxy Tab A 8.0
  • 1
    Find "Email"
    • Press Apps.
    • Press Email.
  • 2
    Enter email address
    • Key in your email address.
    • If an email account has been created already, do the following instead: Press MORE. Press Settings. Press Add account. Key in your email address.
  • 3
    Enter password
    • Press Password and key in the password for your email account.
    • Press NEXT.
    • If the display tells you that your email account has been set up, follow the instructions on the display to select more settings and finish the setup.
  • 4
    Select server type
    • Press POP3 ACCOUNT.
  • 5
    Enter username
    • Press the field below "User name" and key in the username for your email account.
  • 6
    Enter incoming server
    • Press the field below "POP3 server" and key in the name of your email provider's incoming server.
  • 7
    Enter incoming port
    • Press the field below "Port" and key in 993
  • 8
    Turn deletion of email on server on or off
    • Press the drop down list below "Delete email from server".
    • Press Never or When deleted from Inbox.
    • Press NEXT.
  • 9
    Enter outgoing server
    • Press the field below "SMTP server" and key in the name of your email provider's outgoing server.
  • 10
    Enter outgoing port
    • Press the field below "Port" and key in 587
    • If you're having problems sending email, try keying in 465 instead or ask your email provider for the correct outgoing port.
  • 11
    Turn SMTP authentication on or off
    • Press Require sign-in to turn the function on or off.
    • If you turn on SMTP authentication:
      Press the field below "User name" and key in your username for your email provider's outgoing server.
    • Press the field below "Password" and key in your password for your email provider's outgoing server.
    • Press NEXT.
  • 12
    Select settings for retrieval of new email
    • Press the drop down list below "Sync schedule".
    • Press Manual or the required period.
  • 13
    Turn email notification on or off
    • Press Notify me when email arrives to turn the function on or off.
    • Press NEXT.
  • 14
    Enter email account name
    • Key in a name for your email account.
  • 15
    Enter sender name
    • Press the field below "Your name (for outgoing emails)" and key in the required sender name.
  • 16
    Finish setup
    • Press DONE.
      Wait while your tablet retrieves new email.
  • 17
    Return to the home screen
    • Press the Home key to return to the home screen.

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The email is written incorrectly
Your tablet hasn't been correctly set up for Echange email

Can you access the internet?

It's important to find out if you can access the internet by loading a web page in the browser on your tablet. If you can't access the internet, you need to solve this problem. By solving this problem you'll most likely solve your problem with sending and receiving email.

No