I can't start my tablet

Turn use of lock code on or off

Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Lock screen and security.
Press Fingerprint Scanner.
Press CONTINUE.
Press the required lock code and follow the instructions on the screen to create an additional lock code.
Follow the instructions on the screen to create the lock code using your fingerprint.
Press DONE.
Press the indicator next to the required setting.
Press DONE.
Press the Return key.
Press Screen lock type and key in the current lock code.
Press None and follow the instructions on the screen to turn off use of lock code.
Press the Home key to return to the home screen.
  • 1
    Find "Lock screen and security"
    • Slide your finger downwards starting from the top of the screen.
    • Press the settings icon.
    • Press Lock screen and security.
  • 2
    Create lock code using a fingerprint
    • Press Fingerprint Scanner.
    • Press CONTINUE.
    • Press the required lock code and follow the instructions on the screen to create an additional lock code.
    • Follow the instructions on the screen to create the lock code using your fingerprint.
    • Press DONE.
    • Press the indicator next to the required setting.
    • Press DONE.
    • Press the Return key.
  • 3
    Turn off use of lock code
    • Press Screen lock type and key in the current lock code.
    • Press None and follow the instructions on the screen to turn off use of lock code.
  • 4
    Return to the home screen
    • Press the Home key to return to the home screen.

Can you turn on your tablet?

It's important to find out if you can turn on your tablet. If you can't turn on your tablet, you need to solve this problem first. When the problem is solved, you will most likely also be able to start your tablet.