Samsung Galaxy Tab S2 9.7
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Help & support guides for your Samsung Galaxy Tab S2 9.7
I can't send and receive email
If you can't send and receive email, follow these instructions to solve the problem.
Solution: Contact your email provider for further information.
Solution: Set up your tablet for email
- Press Apps.
- Press Email.
- Key in your email address.
- Press Password and key in the password for your email account.
- Press NEXT.
- Press POP3 ACCOUNT.
- Press the field below "User name" and key in the username for your email account.
- Press the field below "POP3 server" and key in the name of your email provider's incoming server.
- Press the drop down list below "Security type".
- Press None.
- Press the field below "Port" and key in 110
- Press the drop down list below "Delete email from server".
- Press Never or When deleted from Inbox.
- Press NEXT.
- Press the field below "SMTP server" and key in the name of your email provider's outgoing server.
- Press the drop down list below "Security type".
- Press None.
- Press the field below "Port" and key in 25
- Press Require sign-in until the display tells you that the function is turned on.
- Press the field below "User name" and key in your username for your email provider's outgoing server.
- Press the field below "Password" and key in your password for your email provider's outgoing server.
- Press NEXT.
- Press MORE.
- Press Settings.
- Press the name of the required account.
- Press Account name.
- Key in the name and press OK.
- Press Your name.
- Key in the required sender name and press OK.
- Press Sync schedule.
- Press Set sync schedule.
- Press Manual or the required period.
- Press the Return key twice.
- Press Notifications.
- Press the name of your email account.
- Press the indicator below the name of your email acount to turn the function on or off.
- Press the Return key the necessary number of times.
- Press the Home key to return to the home screen.
Solution: Write and send email
- Press Apps.
- Press Email.
- Press the drop down list at the top left side of the display.
- Press the required email account.
- Press the new email message icon.
- Key in the first letters of the required contact.
- Matching contacts are displayed.
- Press the required contact.
- Repeat the procedure to add more recipients.
- Press Subject and key in a subject for the email.
- Press the text input field.
- Write the text for your email.
- Press ATTACH.
- Press My Files.
- Go to the required folder.
- Press the required file.
- Press DONE.
- Press SEND when you've finished your email.
- Press the Home key to return to the home screen.
Solution: Set up your tablet for Exchange email
- Press Apps.
- Press Email.
- Key in your email address.
- Press Password and key in your password.
- Press MANUAL SETUP.
- Press MICROSOFT EXCHANGE ACTIVESYNC.
- Press the field below "Domain\user name" and key in the domain and username separated by a "\".
- Press the field below "Exchange server" and key in the server address.
- Press Use secure connection (SSL) to turn the function on or off.
- Press Use client certificate to turn the function on or off.
- If you turn on the function:
- Press CLIENT CERTIFICATE and follow the instructions on the display to install the required certificate.
- Press NEXT.
- Press MORE.
- Press Settings.
- Press the name of the required account.
- Press Account name.
- Key in the name and press OK.
- Press Sync schedule.
- Press Set sync schedule.
- Press Manual or the required period.
- Press the Return key.
- Press Limit retrieval size.
- Press the required setting.
- Press Period to sync Email.
- Press the required setting.
- Press one of the following data types to turn synchronisation on or off:
- Sync Contacts
- Sync Calendar
- Sync Task
- Sync Messages
- Press the Return key.
- Press Notifications.
- Press the name of your email account.
- Press the indicator below the name of your email acount to turn the function on or off.
- Press the Return key the necessary number of times.
- Press the Home key to return to the home screen.
Solution: Set up your tablet for Telstra Mail
- Press Apps.
- Press Email.
- Key in your Telstra email address.
- Press Password and key in the password for your Telstra email account.
- Press MANUAL SETUP.
- Press IMAP ACCOUNT.
- Press the field below "User name" and key in the username for your Telstra email account.
- Press the field below "IMAP server" and key in imap.telstra.com
- Press the drop down list below "Security type".
- Press SSL (Accept all certificates).
- Press the field below "Port" and key in 993
- Press the field below "SMTP server" and key in smtp.telstra.com
- Press the drop down list below "Security type".
- Press SSL (Accept all certificates).
- Press the field below "Port" and key in 465
- Press Authentication required before sending emails until the display tells you that the function is turned on.
- Press the field below "User name" and key in the username for your Telstra email account.
- Press the field below "Password" and key in the password for your Telstra email account.
- Press SIGN IN.
- Press MORE.
- Press Settings.
- Press the name of the required account.
- Press Account name.
- Key in the name and press OK.
- Press Your name.
- Key in the required sender name and press OK.
- Press Sync schedule.
- Press Set sync schedule.
- Press Manual or the required period.
- Press the Return key twice.
- Press Notifications.
- Press the name of your email account.
- Press the indicator below your email address to turn the function on or off.
- Press the Return key the necessary number of times.
- Press the Home key to return to the home screen.
