Samsung Galaxy Watch9

If the battery on your smartwatch doesn't have enough power, the software can't be updated.

Solution: Charge the battery

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Step 1 of 3

Step 1 of 3

1. Charge the battery

Connect the charger to a wall socket.

1. Connect the charger to a wall socket.
2. Place the back of your smartwatch on the magnetic charger allowing it to click into place.
3. When the battery charging icon is displayed, the battery is charging.

If Wi-Fi is turned off on your smartwatch and on your phone, this may prevent the software from updating.

Solution: Turn Wi-Fi on or off

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Step 1 of 3

1. Turn Wi-Fi on or off

Slide your finger downwards starting from the top of the screen.

1. Slide your finger downwards starting from the top of the screen.
2. Press the Wi-Fi icon to turn the function on or off.
3. Slide your finger upwards starting from the bottom of the screen to return to the home screen.

To update the software, there needs to be enough free memory on your smartwatch.

Solution: Uninstall apps

If you can't update the software on your smartwatch, it may help restarting it.

Solution: Restart your smartwatch

1. Restart your smartwatch

Press and hold the Home key until your smartwatch restarts.

1. Press and hold the Home key until your smartwatch restarts.

To update the software on your smartwatch, it needs to be done correctly.

Solution: Update smartwatch software

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Step 1 of 4

Step 1 of 4

1. Update smartwatch software

Slide your finger upwards starting from the bottom of the screen.

1. Slide your finger upwards starting from the bottom of the screen.
2. Press the settings icon.
3. Press Software update.
4. Press Check for updates. If a new software version is available, it's displayed. Follow the instructions on the screen to update the smartwatch software.