Sony Xperia E4

Solution: Turn use of phone lock code on or off

Previous step

Next step

Step 1 of 17

Step 1 of 17

1. Find "Screen lock"

Slide two fingers down the display starting from the top edge of your phone.

1. Slide two fingers down the display starting from the top edge of your phone.
2. Press Settings.
3. Press Security.
4. Press Screen lock.
5. You can create several types of phone lock codes. The following steps show two examples:
6. Create phone lock code using a pattern, go to 2a.
7. Create phone lock code using a PIN, go to 2b.
8. Press Pattern.
9. Press and drag a point to connect at least four points.
10. Press Continue.
11. Repeat the selected phone lock code to confirm.
12. Press Confirm.
13. Press PIN.
14. Key in the required phone lock code and press Continue.
15. Key in the phone lock code again and press OK.
16. Press None.
17. Press the home icon to return to the home screen.

Solution: Turn your phone on and off

Previous step

Next step

Step 1 of 7

Step 1 of 7

1. Turn on your phone

Press and hold On/Off until your phone is turned on.

1. Press and hold On/Off until your phone is turned on.
2. Key in your PIN and press enter.
3. If your phone rejects the SIM:
4. Contact the distributor or service provider where you bought your phone.
5. Press and hold On/Off.
6. Press Power off.
7. Press OK.

Solution: Before you can use a Telstra SIM, you'll need to unlock your phone using an unlock code. To get the unlock code, contact the operator that locked your phone.

Solution: Before you can use a Telstra SIM, you need to unlock your phone using an unlock code. To get the unlock code, contact the operator that locked your phone.

Solution: Insert SIM

Previous step

Next step

Step 1 of 5

Step 1 of 5

1. Remove the back cover

Turn the back of your phone towards you.

1. Turn the back of your phone towards you.
2. Take hold of the bottom of the back cover and remove it.
3. Place your SIM as illustrated next to the SIM holder.
4. Slide your SIM into the holder.
5. Place the back cover on your phone and press it into place.

Solution: To retrieve your PUK please use our online form.

Solution: Please contact us to have a new SIM sent to you.

Solution: Turn your phone on and off

Previous step

Next step

Step 1 of 7

Step 1 of 7

1. Turn on your phone

Press and hold On/Off until your phone is turned on.

1. Press and hold On/Off until your phone is turned on.
2. Key in your PIN and press enter.
3. If your phone rejects the SIM:
4. Contact the distributor or service provider where you bought your phone.
5. Press and hold On/Off.
6. Press Power off.
7. Press OK.

Solution: Please contact us to have a new SIM sent to you.

Solution: Charge the battery

Previous step

Next step

Step 1 of 3

Step 1 of 3

1. Connect the charger to your phone

Connect the charger to the phone socket and to a wall socket.

1. Connect the charger to the phone socket and to a wall socket.
2. When the battery charging icon is displayed, charging is in progress.
3. When the battery is fully charged, you can remove the charging cable from the wall socket and your phone.