I can't install an app

Uninstall apps

Press Apps.
Press Play Store.
Slide your finger right starting from the left side of the screen.
Press My apps & games.
Press INSTALLED.
Press the required app.
Press UNINSTALL.
Press OK.
Press the Home key to return to the home screen.
  • 1
    Find "Play Store"
    • Press Apps.
    • Press Play Store.
  • 2
    Uninstall apps
    • Slide your finger right starting from the left side of the screen.
    • Press My apps & games.
    • Press INSTALLED.
    • Press the required app.
    • Press UNINSTALL.
    • Press OK.
  • 3
    Return to the home screen
    • Press the Home key to return to the home screen.

Can you use the phone's internet connection?

It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to install apps.