Your phone hasn't been correctly set up for Exchange email

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I can't send and receive email

Set up your phone for Exchange email

Slide your finger downwards starting from the top of the screen.

Press Email address and key in your email address.

Press Password and key in the password for your email account.

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Press Use secure connection (SSL) to turn the function on or off.

Press Use client certificate to turn the function on or off.

If you turn on the function, press CLIENT CERTIFICATE and follow the instructions on the screen to install the required certificate.

To turn on manual retrieval of email, press Manually.

Press Sync email to turn the function on or off.

Press Sync contacts to turn the function on or off.

Press Sync calendar to turn the function on or off.

Press the Home key to return to the home screen.

1
Find "Users & accounts"
- Slide your finger downwards starting from the top of the screen.
- Press the settings icon.
- Press Users & accounts.
2
Create new email account
- Press Add account.
- Press Exchange ActiveSync.
3
Enter email address
- Press Email address and key in your email address.
- Press NEXT.
4
Enter password
- Press Password and key in the password for your email account.
- Press NEXT.
- If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
5
Enter domain and username
- Press the field below "Domain\Username" and key in the domain and username separated by a "\".
6
Select server address
- Press the field below "Server" and key in the server address.
7
Turn SSL encryption on or off
- Press Use secure connection (SSL) to turn the function on or off.
- Press Use client certificate to turn the function on or off.
- If you turn on the function, press CLIENT CERTIFICATE and follow the instructions on the screen to install the required certificate.
8
Enter port number
- Press the field below "Port" and key in the required port number.
- Press NEXT.
9
Select setting for retrieval of new email
- Press SHOW MORE SYNC OPTIONS.
- Press the drop down list below "Automatically (Every 5 minutes)".
- Press the required setting.
- To turn on manual retrieval of email, press Manually.
10
Turn email synchronisation on or off
- Press Sync email to turn the function on or off.
11
Turn contact synchronisation on or off
- Press Sync contacts to turn the function on or off.
12
Turn calendar synchronisation on or off
- Press Sync calendar to turn the function on or off.
- Press NEXT.
13
Select notification for new email
- Press the required setting.
- Press NEXT.
14
Enter email account name
- Press the field below "Set account name (optional)" and key in the required name.
15
Finish setup
- Press FINISH SETUP.
16
Return to the home screen
- Press the Home key to return to the home screen.

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Your phone hasn't been correctly set up for POP3 email

Your phone hasn't been correctly set up for Exchange email

Set up your phone for Exchange email

1
Find "Users & accounts"
- Slide your finger downwards starting from the top of the screen.
- Press the settings icon.
- Press Users & accounts.
2
Create new email account
- Press Add account.
- Press Exchange ActiveSync.
3
Enter email address
- Press Email address and key in your email address.
- Press NEXT.
4
Enter password
- Press Password and key in the password for your email account.
- Press NEXT.
- If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
5
Enter domain and username
- Press the field below "Domain\Username" and key in the domain and username separated by a "\".
6
Select server address
- Press the field below "Server" and key in the server address.
7
Turn SSL encryption on or off
- Press Use secure connection (SSL) to turn the function on or off.
- Press Use client certificate to turn the function on or off.
- If you turn on the function, press CLIENT CERTIFICATE and follow the instructions on the screen to install the required certificate.
8
Enter port number
- Press the field below "Port" and key in the required port number.
- Press NEXT.
9
Select setting for retrieval of new email
- Press SHOW MORE SYNC OPTIONS.
- Press the drop down list below "Automatically (Every 5 minutes)".
- Press the required setting.
- To turn on manual retrieval of email, press Manually.
10
Turn email synchronisation on or off
- Press Sync email to turn the function on or off.
11
Turn contact synchronisation on or off
- Press Sync contacts to turn the function on or off.
12
Turn calendar synchronisation on or off
- Press Sync calendar to turn the function on or off.
- Press NEXT.
13
Select notification for new email
- Press the required setting.
- Press NEXT.
14
Enter email account name
- Press the field below "Set account name (optional)" and key in the required name.
15
Finish setup
- Press FINISH SETUP.
16
Return to the home screen
- Press the Home key to return to the home screen.