Personal Home Support Centre Device Guides Sony Xperia XZ Internet & entertainment I can't use one of my apps

Sony Xperia XZ

Android 6.0
Back to section Internet & entertainment

I can't use one of my apps

The app is damaged or has not been updated to the newest version.

Uninstall apps

Press Apps.
Press Play Store.
Slide your finger right starting from the left side of the screen.
Press My apps & games.
Press the required app.
Press UNINSTALL.
Press OK.
Press the Home key to return to the home screen.
  • 1
    Find "Play Store"
    • Press Apps.
    • Press Play Store.
  • 2
    Uninstall apps
    • Slide your finger right starting from the left side of the screen.
    • Press My apps & games.
    • Press the required app.
    • Press UNINSTALL.
    • Press OK.
  • 3
    Return to the home screen
    • Press the Home key to return to the home screen.

Did this solve your problem?

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Can you use the phone's internet connection?

It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to use your apps.

No