Personal Home Support Centre Device Guides Sony Xperia XZ Premium Calls & contacts I can't receive any voice calls

Sony Xperia XZ Premium

Android 7.1
Back to section Calls & contacts

I can't receive any voice calls

Missed calls are diverted too fast

Divert calls to MessageBank®

Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Call.
Press Call forwarding.
Press Voice.
Press the required divert type.
Key in +61101 and press TURN ON.
+61101
Press the Home key to return to the home screen.
  • 1
    Find "Call forwarding"
    • Slide your finger downwards starting from the top of the screen.
    • Press the settings icon.
    • Press Call.
    • Press Call forwarding.
  • 2
    Divert calls to MessageBank®
    • Press Voice.
    • Press the required divert type.
    • Key in +61101 and press TURN ON.
  • 3
    Return to the home screen
    • Press the Home key to return to the home screen.

Did this solve your problem?

Yes
No
Call divert is turned on
There's a connection error
Barring of incoming calls is turned on

Can you make a voice call?

It's important to find out if you can make a voice call. If you can't make a voice call, you need to solve this problem first. When the problem is solved, you will most likely also be able to receive voice calls.

No