Personal Home Support Centre Device Guides Sony Xperia XZ Premium Calls & contacts I can't receive any voice calls

Sony Xperia XZ Premium

Android 7.1
Back to section Calls & contacts

I can't receive any voice calls

Call divert is turned on

Cancel all diverts

Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Call.
Press Call forwarding.
Press Voice.
Press the required divert type.
Press TURN OFF.
Press the Home key to return to the home screen.
  • 1
    Find "Call forwarding"
    • Slide your finger downwards starting from the top of the screen.
    • Press the settings icon.
    • Press Call.
    • Press Call forwarding.
  • 2
    Cancel all diverts
    • Press Voice.
    • Press the required divert type.
    • Press TURN OFF.
  • 3
    Return to the home screen
    • Press the Home key to return to the home screen.

Did this solve your problem?

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There's a connection error
Barring of incoming calls is turned on

Can you make a voice call?

It's important to find out if you can make a voice call. If you can't make a voice call, you need to solve this problem first. When the problem is solved, you will most likely also be able to receive voice calls.

No