I can't start my phone
Turn use of phone lock code on or off
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1Find "Screen lock"
- Slide your finger downwards starting from the top of the screen.
- Press the settings icon.
- Press Lock screen & security.
- Press Screen lock.
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2Create phone lock code
- Press Pattern.
- Press the required setting.
- Slide your finger across the screen to connect at least four points and press CONTINUE.
- Repeat the selected phone lock code and press CONFIRM.
- Press the required setting.
- Press DONE.
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3Turn off use of phone lock code
- Press Screen lock and key in the current phone lock code.
- Press None.
- Press YES, REMOVE.
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4Return to the home screen
- Press the Home key to return to the home screen.
Can you turn on your phone?
It's important to find out if you can turn on your phone. If you can't turn on your phone, you need to solve this problem first. When the problem is solved, you will most likely also be able to start your phone.