Personal Home Support Centre Device Guides Sony Xperia XZ2 Basic functions Restore factory default settings

Sony Xperia XZ2

Android 8.0
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Restore factory default settings

If your phone gets slow or doesn't work as it usually does, it may help to restore the factory default settings. All settings and configurations you've made on your phone are deleted.

Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press System.
Press Reset.
Press Factory data reset.
Press RESET PHONE.
Press ERASE EVERYTHING. Wait a moment while the factory default settings are restored. Follow the instructions on the screen to set up your phone and prepare it for use.
  • 1
    Find "Factory data reset"
    • Slide your finger downwards starting from the top of the screen.
    • Press the settings icon.
    • Press System.
    • Press Reset.
    • Press Factory data reset.
  • 2
    Restore factory default settings
    • Press RESET PHONE.
    • Press ERASE EVERYTHING. Wait a moment while the factory default settings are restored. Follow the instructions on the screen to set up your phone and prepare it for use.