Sony Xperia XZ2

Choose another device
Search suggestions will appear below the field as you type
Image 1: Sony Xperia XZ2 in Black
Slide 1 is active

Browse via device topic

My phone uses a large amount of mobile data

If your phone uses a large amount of mobile data, there may be several causes of the problem.

If automatic mobile data usage is turned on, your phone will use mobile data when the connection to the Wi-Fi network is poor.

Solution: Turn automatic use of mobile data on or off

Step 1 of 8
Step 1 of 8

1. Find "Wi-Fi preferences"

Slide your finger downwards starting from the top of the screen.

If notifications are turned on, your phone will use mobile data when applications send push notifications and is not connected to a Wi-Fi-network.

Solution: Turn notifications on or off

Step 1 of 8
Step 1 of 8

1. Find "Notifications"

Slide your finger downwards starting from the top of the screen.

If automatic update of apps via mobile network is turned on, your phone will use mobile data.

Solution: Turn automatic update of apps on or off

Step 1 of 9
Step 1 of 9

1. Find "Play Store"

Press Apps.

Rather get in touch? Let’s get you connected

Online help & supportGet help
Chat with our teamContact us
My Telstra appDownload My Telstra