Personal Home Support Centre Device Guides Sony Xperia XZ2 Messaging & email I can't send and receive email

Sony Xperia XZ2

Android 8.0
Back to section Messaging & email

I can't send and receive email

Your phone hasn't been correctly set up for POP3 email
The email isn't written correctly
The incoming or outgoing mail server isn't available
Your phone hasn't been correctly set up for Telstra Mail

Set up your phone for Telstra Mail

Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Users & accounts.
Press Add account.
Press Email.
Press Email address and key in the email address for your Telstra email account.
Press NEXT.
Press Password and key in the password for your Telstra email account.
Press NEXT.
Press IMAP.
Press the field below
Press the field below
imap.telstra.com
Press the field below
993
Press the drop down list below
Press SSL/TLS to turn on the function.
Press NEXT.
Press the field below
smtp.telstra.com
Press the field below
465
Press the drop down list below
Press SSL/TLS to turn on the function.
Press the indicator next to
Press the field below
Press the field below
Press NEXT.
Press SHOW MORE SYNC OPTIONS.
Press the drop down list below
Press the required setting.
To turn on manual retrieval of email, press Manually.
Press Sync email to turn on the function.
Press NEXT.
Press the required setting.
Press NEXT.
Press the field below
Press the field below
Press FINISH SETUP.
Press the Home key to return to the home screen.
  • 1
    Find "Users & accounts"
    • Slide your finger downwards starting from the top of the screen.
    • Press the settings icon.
    • Press Users & accounts.
  • 2
    Create new email account
    • Press Add account.
    • Press Email.
  • 3
    Enter email address
    • Press Email address and key in the email address for your Telstra email account.
      E.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
    • Press NEXT.
  • 4
    Enter password
    • Press Password and key in the password for your Telstra email account.
    • Press NEXT.
  • 5
    Select server type
    • Press IMAP.
  • 6
    Enter username
    • Press the field below "Username" and key in the username for your Telstra email account.
      The username for your Telstra email account is your email address, e.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
  • 7
    Enter incoming server
    • Press the field below "IMAP server" and key in imap.telstra.com.
  • 8
    Enter incoming port
    • Press the field below "Port" and key in 993.
  • 9
    Turn on encryption of incoming email
    • Press the drop down list below "Security type".
    • Press SSL/TLS to turn on the function.
    • Press NEXT.
  • 10
    Enter outgoing server
    • Press the field below "SMTP server" and key in smtp.telstra.com.
  • 11
    Enter outgoing port
    • Press the field below "Port" and key in 465.
  • 12
    Turn on encryption of outgoing email
    • Press the drop down list below "Security type".
    • Press SSL/TLS to turn on the function.
  • 13
    Turn on SMTP authentication
    • Press the indicator next to "Require sign-in." to turn on the function.
    • Press the field below "Username" and key in the username for your Telstra email account.
      The username for your Telstra email account is your email address, e.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
    • Press the field below "Password" and key in the password for your Telstra email account.
    • Press NEXT.
  • 14
    Select setting for retrieval of new email
    • Press SHOW MORE SYNC OPTIONS.
    • Press the drop down list below "Automatically".
    • Press the required setting.
    • To turn on manual retrieval of email, press Manually.
  • 15
    Turn on email synchronisation
    • Press Sync email to turn on the function.
    • Press NEXT.
  • 16
    Select notification for new email
    • Press the required setting.
    • Press NEXT.
  • 17
    Enter email account name
    • Press the field below "Set account name (optional)" and key in the required name.
  • 18
    Key in sender name
    • Press the field below "Your name (shown on outgoing messages)" and key in the required sender name.
    • Press FINISH SETUP.
  • 19
    Return to the home screen
    • Press the Home key to return to the home screen.

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Your phone hasn't been correctly set up for IMAP email

Can you use the phone's internet connection?

It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email.

No