Sony Xperia Z
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Help & support guides for your Sony Xperia Z
I can't send and receive email
If you can't send and receive email, there may be several causes of the problem.
Solution: Contact your email provider for the correct settings for the incoming or outgoing server.
Solution: Write and send email
- Press the menu icon.
- Press Email.
- Press the new email icon.
- Key in the first letters of the required contact.
- Matching contacts are displayed.
- Press the required contact.
- Repeat the procedure to add more recipients.
- Press Subject and key in a subject for the email.
- Press the text input field and write the required text.
- Press the attachment icon.
- To add a picture:
- Press Add picture.
- Press the required picture.
- To add a video clip:
- Press Add video.
- Press the required video clip.
- To add an audio file:
- Press Add sound.
- Press WALKMAN.
- Go to the required folder.
- Press the required audio file.
- Press the send icon when you've finished your email.
- Press the home icon to return to standby mode.
Solution: Set up your phone for POP3 email
- Press the menu icon.
- Press Settings.
- Press More....
- Press Mobile networks.
- Press Access Point Names.
- Press the menu icon.
- Press New APN.
- Press Name.
- Key in Telstra Mail and press OK.
- Press APN.
- Key in telstra.wap and press OK.
- Press MCC.
- Key in 505 and press OK.
- Press MNC.
- Key in 01 and press OK.
- Press Authentication type.
- Press None.
- Press APN type.
- Key in default and press OK.
- Press the menu icon.
- Press Save.
- Press the field next to Telstra Mail to activate the data connection.
- When the field is marked, the data connection is activated.
- Press the home icon to return to standby mode.
- Press the menu icon.
- Press Email.
- Press Other email account.
- Key in your email address.
- Press Password and key in the password for your email account at your email provider.
- Press Next.
- Press POP3.
- Key in the username for your email account.
- Press the field below POP3 server and key in the name of your email provider's incoming email server.
- Press the field below Port and key in 110
- Press the drop down list below Security type.
- Press None.
- Press the drop down list below Delete email from server.
- Press the required setting.
- Press Next.
- Key in the name of your email provider's outgoing server.
- Press the field below Port and key in 25
- Press the drop down list below Security type.
- Press None.
- Press Require sign-in to turn SMTP authentication on or off.
- When the box next to the menu item is ticked (V), SMTP authentication is turned on.
- Press the field below Username and key in your username for your email provider's outgoing server, if required.
- Press the field below Password and key in your password for your email provider's outgoing server, if required.
- Press Next.
- Press the drop down list below Inbox check frequency.
- Press Manual or the required period.
- Press Send email from this account by default to select a default email account.
- When the box next to the menu item is ticked (V), the function is turned on.
- Press Notify me when email arrives to turn the function on or off.
- When the box next to the menu item is ticked (V), the function is turned on.
- Press Sync email from this account to turn the function on or off.
- When the box next to the menu item is ticked (V), the function is turned on.
- Press Next.
- Key in a name for the email account.
- Press the field below Your name (displayed on outgoing messages) and key in the required sender name.
- Press Next.
- Wait while your phone retrieves new email.
- Press the home icon to return to standby mode.
Solution: Set up your phone for Exchange email
- Press the menu icon.
- Press Settings.
- Press More....
- Press Mobile networks.
- Press Access Point Names.
- Press the menu icon.
- Press New APN.
- Press Name.
- Key in Telstra Mail and press OK.
- Press APN.
- Key in telstra.wap and press OK.
- Press MCC.
- Key in 505 and press OK.
- Press MNC.
- Key in 01 and press OK.
- Press Authentication type.
- Press None.
- Press APN type.
- Key in default and press OK.
- Press the menu icon.
- Press Save.
- Press the field next to Telstra Mail to activate the data connection.
- When the field is marked, the data connection is activated.
- Press the home icon to return to standby mode.
- Press the menu icon.
- Press Settings.
- Press Add account.
- Press Corporate.
- Key in your email address.
- Press Password and key in your password.
- Press Next.
- Key in the domain and username separated by a "\".
- Press the field below Server and key in the server address.
- Press Use secure connection (SSL) to turn SSL encryption on or off.
- When the box next to the menu item is ticked (V), the function is turned on.
- Press Accept all SSL certificates to turn the function on or off.
- When the box next to the menu item is ticked (V), the function is turned on.
- Press Use client certificate to turn the function on or off.
- When the box next to the menu item is ticked (V), the function is turned on.
- If you turn on the function:
- Press Client certificate.
- Follow the instructions on the display to install the required certificate.
- Press Next.
- Press the drop down list below Inbox check frequency.
- Press Automatic (Push), Manual or the required interval.
- Please note:
- Each time your phone connects to the server to synchronise, data charges will apply.
- Press the drop down list below Days to sync.
- Press the required setting.
- Press Send email from this account by default to turn the function on or off.
- When the box next to the menu item is ticked (V), the function is turned on.
- Press Notify me when email arrives to turn the function on or off.
- When the box next to the menu item is ticked (V), the function is turned on.
- Press Sync contacts from this account to turn the function on or off.
- When the box next to the menu item is ticked (V), the function is turned on.
- Press Sync calendar from this account to turn the function on or off.
- When the box next to the menu item is ticked (V), the function is turned on.
- Press Sync email from this account to turn the function on or off.
- When the box next to the menu item is ticked (V), the function is turned on.
- Press Download attachments automatically when connected to Wi-Fi network to turn the function on or off.
- When the box next to the menu item is ticked (V), the function is turned on.
- Press Next.
- Key in a name for your email account
- Press Next.
- Press the home icon to return to standby mode.
Solution: Set up your phone for Telstra Mail
- Press the menu icon.
- Press Settings.
- Press More....
- Press Mobile networks.
- Press Access Point Names.
- Press the menu icon.
- Press New APN.
- Press Name.
- Key in Telstra Mail and press OK.
- Press APN.
- Key in telstra.wap and press OK.
- Press MCC.
- Key in 505 and press OK.
- Press MNC.
- Key in 01 and press OK.
- Press Authentication type.
- Press None.
- Press APN type.
- Key in default and press OK.
- Press the menu icon.
- Press Save.
- Press the field next to Telstra Mail to activate the data connection.
- When the field is marked, the data connection is activated.
- Press the home icon to return to standby mode.
- Press the menu icon.
- Press Email.
- Key in your Telstra email address.
- Press Password and key in the password for your Telstra email account.
- Press Manual setup.
- Press IMAP.
- Key in the username for your Telstra email account.
- Press the field below IMAP server and key in imap.telstra.com
- Press the field below Port and key in 993
- Press the drop down list below Security type.
- Press SSL/TLS (Accept all certificates).
- Press Next.
- Key in smtp.telstra.com
- Press the field below Port and key in 465
- Press the drop down list below Security type.
- Press SSL/TLS (Accept all certificates).
- Press Require sign-in to turn on SMTP authentication.
- When the box next to the menu item is ticked (V), SMTP authentication is turned on.
- Press the field below Username and key in the username for your Telstra email account.
- Press the field below Password and key in the password for your Telstra email account.
- Press Next.
- Press the drop down list below Inbox check frequency.
- Press Manual or the required period.
- Press Send email from this account by default to select a default email account.
- When the box next to the menu item is ticked (V), the function is turned on.
- Press Notify me when email arrives to turn the function on or off.
- When the box next to the menu item is ticked (V), the function is turned on.
- Press Sync email from this account to turn the function on or off.
- When the box next to the menu item is ticked (V), the function is turned on.
- Press Download attachments automatically when connected to Wi-Fi network to turn the function on or off.
- Press Next.
- Key in a name for the email account.
- Press the field below Your name (displayed on outgoing messages) and key in the required sender name.
- Press Next.
- Wait while your phone retrieves new email.
- Press the home icon to return to standby mode.
