Sony Xperia Z
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Help & support guides for your Sony Xperia Z
I can't send and receive email
If you can't send and receive email, there may be several causes of the problem.
Solution: Contact your email provider for the correct settings for the incoming or outgoing server.
Solution: Write and send email
Press the menu icon.
Press Email.
Press the new email icon.
Key in the first letters of the required contact.
Matching contacts are displayed.
Press the required contact.
Repeat the procedure to add more recipients.
Press Subject and key in a subject for the email.
Press the text input field and write the required text.
Press the attachment icon.
To add a picture:
Press Add picture.
Press the required picture.
To add a video clip:
Press Add video.
Press the required video clip.
To add an audio file:
Press Add sound.
Press WALKMAN.
Go to the required folder.
Press the required audio file.
Press the send icon when you've finished your email.
Press the home icon to return to standby mode.
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Solution: Set up your phone for POP3 email
Press the menu icon.
Press Settings.
Press More....
Press Mobile networks.
Press Access Point Names.
Press the menu icon.
Press New APN.
Press Name.
Key in Telstra Mail and press OK.
Press APN.
Key in telstra.wap and press OK.
Press MCC.
Key in 505 and press OK.
Press MNC.
Key in 01 and press OK.
Press Authentication type.
Press None.
Press APN type.
Key in default and press OK.
Press the menu icon.
Press Save.
Press the field next to Telstra Mail to activate the data connection.
When the field is marked, the data connection is activated.
Press the home icon to return to standby mode.
Press the menu icon.
Press Email.
Press Other email account.
Key in your email address.
Press Password and key in the password for your email account at your email provider.
Press Next.
Press POP3.
Key in the username for your email account.
Press the field below POP3 server and key in the name of your email provider's incoming email server.
Press the field below Port and key in 110
Press the drop down list below Security type.
Press None.
Press the drop down list below Delete email from server.
Press the required setting.
Press Next.
Key in the name of your email provider's outgoing server.
Press the field below Port and key in 25
Press the drop down list below Security type.
Press None.
Press Require sign-in to turn SMTP authentication on or off.
When the box next to the menu item is ticked (V), SMTP authentication is turned on.
Press the field below Username and key in your username for your email provider's outgoing server, if required.
Press the field below Password and key in your password for your email provider's outgoing server, if required.
Press Next.
Press the drop down list below Inbox check frequency.
Press Manual or the required period.
Press Send email from this account by default to select a default email account.
When the box next to the menu item is ticked (V), the function is turned on.
Press Notify me when email arrives to turn the function on or off.
When the box next to the menu item is ticked (V), the function is turned on.
Press Sync email from this account to turn the function on or off.
When the box next to the menu item is ticked (V), the function is turned on.
Press Next.
Key in a name for the email account.
Press the field below Your name (displayed on outgoing messages) and key in the required sender name.
Press Next.
Wait while your phone retrieves new email.
Press the home icon to return to standby mode.
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Solution: Set up your phone for Exchange email
Press the menu icon.
Press Settings.
Press More....
Press Mobile networks.
Press Access Point Names.
Press the menu icon.
Press New APN.
Press Name.
Key in Telstra Mail and press OK.
Press APN.
Key in telstra.wap and press OK.
Press MCC.
Key in 505 and press OK.
Press MNC.
Key in 01 and press OK.
Press Authentication type.
Press None.
Press APN type.
Key in default and press OK.
Press the menu icon.
Press Save.
Press the field next to Telstra Mail to activate the data connection.
When the field is marked, the data connection is activated.
Press the home icon to return to standby mode.
Press the menu icon.
Press Settings.
Press Add account.
Press Corporate.
Key in your email address.
Press Password and key in your password.
Press Next.
Key in the domain and username separated by a "\".
Press the field below Server and key in the server address.
Press Use secure connection (SSL) to turn SSL encryption on or off.
When the box next to the menu item is ticked (V), the function is turned on.
Press Accept all SSL certificates to turn the function on or off.
When the box next to the menu item is ticked (V), the function is turned on.
Press Use client certificate to turn the function on or off.
When the box next to the menu item is ticked (V), the function is turned on.
If you turn on the function:
Press Client certificate.
Follow the instructions on the display to install the required certificate.
Press Next.
Press the drop down list below Inbox check frequency.
Press Automatic (Push), Manual or the required interval.
Please note:
Each time your phone connects to the server to synchronise, data charges will apply.
Press the drop down list below Days to sync.
Press the required setting.
Press Send email from this account by default to turn the function on or off.
When the box next to the menu item is ticked (V), the function is turned on.
Press Notify me when email arrives to turn the function on or off.
When the box next to the menu item is ticked (V), the function is turned on.
Press Sync contacts from this account to turn the function on or off.
When the box next to the menu item is ticked (V), the function is turned on.
Press Sync calendar from this account to turn the function on or off.
When the box next to the menu item is ticked (V), the function is turned on.
Press Sync email from this account to turn the function on or off.
When the box next to the menu item is ticked (V), the function is turned on.
Press Download attachments automatically when connected to Wi-Fi network to turn the function on or off.
When the box next to the menu item is ticked (V), the function is turned on.
Press Next.
Key in a name for your email account
Press Next.
Press the home icon to return to standby mode.
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Solution: Set up your phone for Telstra Mail
Press the menu icon.
Press Settings.
Press More....
Press Mobile networks.
Press Access Point Names.
Press the menu icon.
Press New APN.
Press Name.
Key in Telstra Mail and press OK.
Press APN.
Key in telstra.wap and press OK.
Press MCC.
Key in 505 and press OK.
Press MNC.
Key in 01 and press OK.
Press Authentication type.
Press None.
Press APN type.
Key in default and press OK.
Press the menu icon.
Press Save.
Press the field next to Telstra Mail to activate the data connection.
When the field is marked, the data connection is activated.
Press the home icon to return to standby mode.
Press the menu icon.
Press Email.
Key in your Telstra email address.
Press Password and key in the password for your Telstra email account.
Press Manual setup.
Press IMAP.
Key in the username for your Telstra email account.
Press the field below IMAP server and key in imap.telstra.com
Press the field below Port and key in 993
Press the drop down list below Security type.
Press SSL/TLS (Accept all certificates).
Press Next.
Key in smtp.telstra.com
Press the field below Port and key in 465
Press the drop down list below Security type.
Press SSL/TLS (Accept all certificates).
Press Require sign-in to turn on SMTP authentication.
When the box next to the menu item is ticked (V), SMTP authentication is turned on.
Press the field below Username and key in the username for your Telstra email account.
Press the field below Password and key in the password for your Telstra email account.
Press Next.
Press the drop down list below Inbox check frequency.
Press Manual or the required period.
Press Send email from this account by default to select a default email account.
When the box next to the menu item is ticked (V), the function is turned on.
Press Notify me when email arrives to turn the function on or off.
When the box next to the menu item is ticked (V), the function is turned on.
Press Sync email from this account to turn the function on or off.
When the box next to the menu item is ticked (V), the function is turned on.
Press Download attachments automatically when connected to Wi-Fi network to turn the function on or off.
Press Next.
Key in a name for the email account.
Press the field below Your name (displayed on outgoing messages) and key in the required sender name.
Press Next.
Wait while your phone retrieves new email.
Press the home icon to return to standby mode.
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