Personal Home Support Centre Device Guides Sony Xperia Z1 Basic functions Retrieve PUK code and unlock SIM

Sony Xperia Z1

Back to section Basic functions

Retrieve PUK code and unlock SIM

If an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. Find out how to retrieve the PUK.

Sony Xperia Z1
Sony Xperia Z1
  • 1
    Unblock SIM
    • The display tells you that your SIM is blocked.
    • Key in your PUK and press enter.
    • Key in a new four-digit PIN and press enter.
    • Key in the new PIN again and press enter.
    • The phone is ready for use.