Sony Xperia Z1
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Help & support guides for your Sony Xperia Z1
I can't use my phone's internet connection
If you can't use the phone's internet connection, there may be several causes of the problem.
Solution: Check our network coverage maps for coverage information and to confirm expected signal strength and speeds in your area.
If you've checked the map and aren't getting reception, but think you should be, we need to know about it. Please complete our coverage feedback form on the same page.
Solution: Connect to Wi-Fi network
Slide your finger down the display starting from the top edge of your phone.
Press Settings.
Press Wi-Fi.
Press the indicator next "Wi-Fi" until the function is turned on.
A list of Wi-Fi networks within range is displayed.
Press the required Wi-Fi network.
Follow the instructions on the display to select security settings, if required.
Press Connect.
Press the home icon to return to the home screen.
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Solution: Turn data roaming on or off
Slide your finger down the display starting from the top edge of your phone.
Press Settings.
Press More....
Press Mobile networks.
Press Data roaming to turn the function on or off.
If you turn on data roaming:
Press Yes to confirm.
Press the home icon to return to the home screen.
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Solution: Open the browser on your phone and try loading a web page. The browser is redirected to the homepage of the Wi-Fi network. Follow the instructions on the display to log on.
If you can't log on to the Wi-Fi network, turn off Wi-Fi on your phone and connect to the internet using the mobile network.
Solution: Select network
Slide your finger down the display starting from the top edge of your phone.
Press Settings.
Press More....
Press Mobile networks.
Press Network operators.
Your phone searches for networks within range.
Select one of the following options:
Select network manually, go to 2a.
Select network automatically, go to 2b.
Press Search mode.
Press Manual.
Press the required network.
The display will tell you if you have access to the network you've chosen.
Press Search mode.
Press Automatic.
Press the home icon to return to the home screen.
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Solution: Turn flight mode on or off
Press and hold On/Off.
Press Airplane mode.
Depending on the current setting, flight mode is turned on or off.
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Solution: Turn mobile data on or off
Slide your finger down the display starting from the top edge of your phone.
Press Settings.
Press More....
Press Mobile networks.
Press Mobile data traffic to turn the function on or off.
If you turn on mobile data:
Press Yes to confirm.
Press the home icon to return to the home screen.
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Solution: Use tethering
Open the cover on the left side of your phone.
Connect the data cable to the socket and to your computer's USB port.
Slide your finger down the display starting from the top edge of your phone.
Press Settings.
Press More....
Press Tethering & portable hotspot.
Press USB tethering until the function is turned on.
Press OK.
An internet connection from your computer via your phone is automatically established.
When the connection is established, you can access the internet from your computer.
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Solution: Turn Wi-Fi on or off
Slide your finger down the display starting from the top edge of your phone.
Press Wi-Fi to turn the function on or off.
Press the home icon to return to the home screen.
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