Personal Home Support Centre Device Guides Sony Xperia Z5 Messaging & email I can't send and receive email

Sony Xperia Z5

Android 5.1.1
Back to section Messaging & email

I can't send and receive email

Your phone hasn't been correctly set up for POP3 email
Your phone hasn't been correctly set up for Exchange email

Set up your phone for Exchange email

Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Accounts.
Press Add account.
Press Exchange ActiveSync.
Press Email address and key in your email address.
Press NEXT.
Press Password and key in the password for your email account.
Press NEXT.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
Press the field below
Press the field below
Press Use secure connection (SSL) to turn the function on or off.
Press Use client certificate to turn the function on or off.
If you turn on the function, press CLIENT CERTIFICATE and follow the instructions on the screen to install the required certificate.
Press the field below
Press NEXT.
Press SHOW MORE SYNC OPTIONS.
Press the drop down list below
Press the required setting.
To turn on manual retrieval of email, press Manually.
Press the drop down list below
Press the required setting.
Press Sync email to turn the function on or off.
Press Sync contacts to turn the function on or off.
Press Sync calendar to turn the function on or off.
Press Sync tasks to turn the function on or off.
Press Download attachments automatically when connected to Wi-Fi network to turn the function on or off.
Press NEXT.
Press the required setting below
Press NEXT.
Press the field below
Press FINSH SETUP.
Press the Home key to return to the home screen.
  • 1
    Find "Accounts"
    • Slide your finger downwards starting from the top of the screen.
    • Press the settings icon.
    • Press Accounts.
  • 2
    Create new email account
    • Press Add account.
    • Press Exchange ActiveSync.
  • 3
    Enter email address
    • Press Email address and key in your email address.
    • Press NEXT.
  • 4
    Enter password
    • Press Password and key in the password for your email account.
    • Press NEXT.
    • If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
  • 5
    Enter domain and username
    • Press the field below "Domain\Username" and key in the domain and username separated by a "\".
  • 6
    Select server address
    • Press the field below "Server" and key in the server address.
  • 7
    Turn SSL encryption on or off
    • Press Use secure connection (SSL) to turn the function on or off.
    • Press Use client certificate to turn the function on or off.
    • If you turn on the function, press CLIENT CERTIFICATE and follow the instructions on the screen to install the required certificate.
  • 8
    Enter port number
    • Press the field below "Port" and key in the required port number.
    • Press NEXT.
  • 9
    Select setting for retrieval of new email
    • Press SHOW MORE SYNC OPTIONS.
    • Press the drop down list below "Automatically (Push)".
    • Press the required setting.
    • To turn on manual retrieval of email, press Manually.
  • 10
    Select period for email synchronisation
    • Press the drop down list below "Days to sync".
    • Press the required setting.
  • 11
    Turn email synchronisation on or off
    • Press Sync email to turn the function on or off.
  • 12
    Turn contact synchronisation on or off
    • Press Sync contacts to turn the function on or off.
  • 13
    Turn calendar synchronisation on or off
    • Press Sync calendar to turn the function on or off.
  • 14
    Turn task synchronisation on or off
    • Press Sync tasks to turn the function on or off.
  • 15
    Turn automatic retrieval of attachments when connected to a Wi-Fi network on or off
    • Press Download attachments automatically when connected to Wi-Fi network to turn the function on or off.
    • Press NEXT.
  • 16
    Select notification for new email
    • Press the required setting below "Notification".
    • Press NEXT.
  • 17
    Enter email account name
    • Press the field below "Set account name (optional)" and key in the required name.
  • 18
    Finish setup
    • Press FINSH SETUP.
  • 19
    Return to the home screen
    • Press the Home key to return to the home screen.

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The email isn't written correctly
Your phone hasn't been correctly set up for Telstra Mail

Can you use the phone's internet connection?

It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email.

No