Browse via device topic
I can't check my voicemail
If you can't check your voicemail, there may be several causes of the problem.
To use a shortcut key to call your voicemail, the voicemail number needs to be saved on your tablet.
Solution: Save MessageBank® number
1. Find "Voicemail number"
Press the call icon.
The default voicemail number can only be used if you're calling form your own tablet.
Solution: Call your own phone number from another device. When you hear your MessageBank® greeting, press #. You'll be prompted for your PIN. Please note that you need to set a PIN before you can check your voice messages from another device.
To check your voice messages, you need to activate your MessageBank®.
Solution: Dial 101 from your mobile phone and follow the instructions to activate MessageBank®.
The default voicemail number can only be used if you're calling form your home network.
Solution: Dial your own number from another phone. When you hear your MessageBank® greeting, press #. You'll be prompted for your PIN. Please note that you need to set a PIN before you can check your voice messages when abroad.