Telstra 4GX Wi-Fi Plus 2

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Image 1: Telstra 4GX Wi-Fi Plus 2 in White
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The router can't find a network

If your router can't find a network, there may be several causes of the problem.

You can check if your SIM is faulty by inserting it in a phone.

Solution: Contact Customer Service to have a new SIM sent to you.

Your router can't find a network if no SIM or a SIM from another operator has been inserted in your router.

Solution: Insert SIM and battery

Turn the back of your router towards you. Take hold of the bottom left corner of the back cover and remove it.

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If you've set your router to use a specific network, it can't get a network connection if the selected network is out of range.

Solution: Select network

Click Settings.

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