Personal Home Support Centre Device Guides Telstra Dave Calls, contacts & calendar I can't make video calls

Telstra Dave

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I can't make video calls

The phone is set to use the wrong network mode

Select network mode

  • 1
    Find "Network Mode"
    • Slide your finger down the display starting from the top edge of your phone.
      Press the settings icon.
    • Press Mobile networks.
    • Press Network Mode.
  • 2
    Select network mode
    • Press GSM/WCDMA/LTE, GSM/WCDMA auto, WCDMA only or GSM only.
    • 3G (UMTS) or 4G (LTE) enables you to achieve higher data speeds than when using 2G (GSM). If you select GSM/WCDMA/LTE, your phone automatically switches between the three network modes provided that you're within range of a 3G or a 4G network. If you select GSM/WCDMA auto, your phone automatically switches between 3G and 2G provided that you're within range of a 3G network. If you select WCDMA only, your phone can only connect to 3G networks. If you select GSM only, you can't achieve high data speeds.
  • 3
    Return to the home screen
    • Press the Home key to return to the home screen.

Did this solve your problem?

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The recipient's network doesn't support video calls
Video calls are not supported by the network

Can you make a voice call?

It's important to find out if you can make a voice call. If you can't make a voice call, you need to solve this problem first. When the problem is solved, you will most likely also be able to make video calls.

No