Browse via device topic

I can't receive messages on my MessageBank®

If you can't receive messages on your MessageBank®, there may be several causes of the problem.

Solution: Dial 101 from your mobile phone and follow the instructions to activate MessageBank®.

Solution: Divert calls to MessageBank®

Press the phone icon.

Step 1 of -

Step 1 of -

Slide 1 is active

Rather get in touch? Let’s get you connected

Online help & supportGet help
Chat with our teamContact us
My Telstra appDownload My Telstra