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I can't use my phone's internet connection

Not adequate network coverage
No connection to a Wi-Fi network is established
Data roaming is turned off

Turn data roaming on or off

  • 1
    Find "Mobile networks"
    • Slide your finger down the display starting from the top edge of your phone.
      Press the settings icon.
    • Press Mobile networks.
  • 2
    Turn data roaming on or off
    • Press Data roaming to turn the function on or off.
    • If you turn on data roaming:
      Press OK to confirm.
  • 3
    Return to the home screen
    • Press the Home key to return to the home screen.

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The phone is connected to a Wi-Fi network, but you're not logged on
The selected network is out of range
Flight mode is turned on
Mobile data is turned off
Your phone has not been correctly set up for internet
Wi-Fi is turned off