Telstra Dave
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Help & support guides for your Telstra Dave
I can't send and receive email
If you can't send and receive email, there may be several causes of the problem.
Solution: Contact your email provider for the correct settings for the incoming or outgoing server.
Solution: Write and send email
Press the menu icon.
Press Email.
Press the name of the email account.
Press the required email account.
Press the new email icon.
Press To.
Key in the first letters of the required contact.
Matching contacts are displayed.
Press the required contact.
Repeat the procedure to add more recipients.
Press Subject and key in a subject for the email.
Press Compose email and write the required text.
Press the Menu key.
Press Attach file.
Press File Manager.
Go to the required folder.
Press the required file.
Press the send icon when you've finished your email.
Press the Home key to return to the home screen.
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Solution: Set up your phone for email
Press the menu icon.
Press Email.
Key in your email address.
Press Password and key in the password for your email account.
Press Next.
Press POP3.
Key in the username for your email account.
Press the field below "POP3 server" and key in the name or the IP address of your email provider's incoming server.
Press the field below "Port" and key in 993
Press the drop down list below "Delete email from server".
Press Never or When I delete from Inbox.
Press Next.
Key in the name of your email provider's outgoing server.
Press the field below "Port" and key in 587
Press Require sign-in to turn the function on or off.
Press Next.
Press the drop down list below "Inbox checking frequency".
Press Never or the required period.
Press Notify me when email arrives to turn the function on or off.
Press Sync email from this account to turn the function on or off.
Press Next.
Key in a name for your email account
Press the field below "Your name (displayed on outgoing messages)" and key in the required sender name.
Press Next.
Wait while your phone retrieves new email.
Press the Home key to return to the home screen.
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Solution: Set up your phone for Exchange email
Press the menu icon.
Press Email.
Key in your email address.
Press Password and key in your password.
Press Manual setup.
Press Exchange.
Key in the domain and username separated by a "\".
Press the field below "Server" and key in the server address.
Press Use secure connection (SSL) to turn the function on or off.
Press Select and follow the instructions on the display to install the required certificate.
Press Next.
Press the drop down list below "Inbox checking frequency".
Press Automatic (Push), Never or the required period.
Press the drop down list below "Days to sync email".
Press the required setting.
Press Notify me when email arrives to turn the function on or off.
Press one of the following data types to turn synchronisation on or off:
Sync contacts from this account
Sync calendar from this account
Sync email from this account
Sync task from this account
Press Automatically download attachments when connected to Wi-Fi to turn the function on or off.
Press Next.
Key in a name for your email account
Press Next.
Press the Home key to return to the home screen.
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Solution: Set up your phone for Telstra Mail
Press the menu icon.
Press Email.
Key in your Telstra email address.
Press Password and key in the password for your Telstra email account.
Press Manual setup.
Press IMAP.
Key in the username for your Telstra email account.
Press the field below "IMAP server" and key in imap.telstra.com
Press the field below "Port" and key in 993
Press the drop down list below "Security type".
Press SSL/TLS (Accept all certificates).
Press Next.
Key in smtp.telstra.com
Press the field below "Port" and key in 465
Press the drop down list below "Security type".
Press SSL/TLS (Accept all certificates).
Press Require sign-in to turn on the function.
Press the field below "Username" and key in the username for your Telstra email account.
Press the field below "Password" and key in the password for your Telstra email account.
Press Next.
Press the drop down list below "Inbox checking frequency".
Press Never or the required period.
Press Notify me when email arrives to turn the function on or off.
Press Sync email from this account to turn the function on or off.
Press Next.
Key in a name for your email account.
Press the field below "Your name (displayed on outgoing messages)" and key in the required sender name.
Press Next.
Wait while your phone retrieves new email.
Press the Home key to return to the home screen.
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