Personal Home Support Centre Device Guides Telstra Dave Messaging & email I can't send and receive email

Telstra Dave

Back to section Messaging & email

I can't send and receive email

The incoming or outgoing mail server isn't available
The email isn't written correctly

Write and send email

  • 1
    Find "Email"
    • Press the menu icon.
    • Press Email.
  • 2
    Select email account
    • Press the name of the email account.
    • Press the required email account.
  • 3
    Create email
    • Press the new email icon.
  • 4
    Select recipient
    • Press To.
      Key in the first letters of the required contact.
      Matching contacts are displayed.
    • Press the required contact.
      Repeat the procedure to add more recipients.
  • 5
    Enter subject
    • Press Subject and key in a subject for the email.
  • 6
    Write text
    • Press Compose email and write the required text.
    • See how to write text.
  • 7
    Attach file
    • Press the Menu key.
    • Press Attach file.
    • Press File Manager.
      Go to the required folder.
    • Press the required file.
  • 8
    Send the email
    • Press the send icon when you've finished your email.
  • 9
    Return to the home screen
    • Press the Home key to return to the home screen.

Did this solve your problem?

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Your phone hasn't been correctly set up for email
Your phone hasn't been correctly set up for Exchange email
Your phone hasn't been correctly set up for Telstra Mail

Can you use the phone's internet connection?

It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email.

No