I can't send and receive email
Set up your phone for email
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1Find "Email"
- Press the menu icon.
- Press Email.
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2Enter email address
- Key in your email address.
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If an email account has been created already, do the following instead:Press the Menu key. Press Settings. Press ADD ACCOUNT. Key in your email address.
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3Enter password
- Press Password and key in the password for your email account.
- Press Next.
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4Select server type
- Press POP3.
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5Enter username
- Key in the username for your email account.
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6Enter incoming server
- Press the field below "POP3 server" and key in the name or the IP address of your email provider's incoming server.
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7Enter incoming port
- Press the field below "Port" and key in 993
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8Turn deletion of email on server on or off
- Press the drop down list below "Delete email from server".
- Press Never or When I delete from Inbox.
- Press Next.
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9Enter outgoing server
- Key in the name of your email provider's outgoing server.
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10Enter outgoing port
- Press the field below "Port" and key in 587
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If you're having problems sending email, try keying in 465 instead or ask your email provider for the correct outgoing port.
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11Turn SMTP authentication on or off
- Press Require sign-in to turn the function on or off.
- Press Next.
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If you turn on SMTP authentication, you need to key in username and password for your email provider's outgoing server.
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12Select settings for retrieval of new email
- Press the drop down list below "Inbox checking frequency".
- Press Never or the required period.
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13Turn email notification on or off
- Press Notify me when email arrives to turn the function on or off.
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14Turn email synchronisation on or off
- Press Sync email from this account to turn the function on or off.
- Press Next.
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15Enter email account name
- Key in a name for your email account
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16Enter sender name
- Press the field below "Your name (displayed on outgoing messages)" and key in the required sender name.
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17Finish setup
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Press Next.
Wait while your phone retrieves new email.
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Press Next.
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18Return to the home screen
- Press the Home key to return to the home screen.
Can you use the phone's internet connection?
It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email.