Browse via device topic

I can't send and receive picture messages

If you can't send and receive picture messages, there may be several causes of the problem.

Solution: Write and send picture messages

Press the message icon.

Step 1 of -

Step 1 of -

Slide 1 is active

Solution: Turn data roaming on or off

Slide your finger down the display starting from the top edge of your phone.

Step 1 of -

Step 1 of -

Slide 1 is active

Solution: Write and send picture messages

Press the message icon.

Step 1 of -

Step 1 of -

Slide 1 is active

Solution: Turn mobile data on or off

Slide your finger down the display starting from the top edge of your phone.

Step 1 of -

Step 1 of -

Slide 1 is active

Solution: Set up your phone for picture messaging

Slide your finger down the display starting from the top edge of your phone.

Step 1 of -

Step 1 of -

Slide 1 is active

Rather get in touch? Let’s get you connected

Online help & supportGet help
Chat with our teamContact us
My Telstra appDownload My Telstra