Personal Home Support Centre Device Guides Telstra Dave Messaging & email I can't send and receive picture messages

Telstra Dave

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I can't send and receive picture messages

There's an error at the receiving end

Write and send picture messages

Telstra Dave
  • 1
    Create picture message
    • Press the message icon.
    • Press the new message icon.
  • 2
    Select recipient
    • Key in the first letters of the required contact.
      Matching contacts are displayed.
      Press the required contact.
      Repeat the procedure to add more recipients.
  • 3
    Write the message
    • Write the picture message.
    • See how to write text.
  • 4
    Insert pictures, video clips and audio files
    • Press the attachment icon.
      Select one of the following options:
      Insert picture, go to 4a.
      Insert video clip, go to 4b.
      Insert audio file, go to 4c.
  • 5
    4a - Insert picture
    • Press Pictures.
      Go to the required folder.
    • Press the required picture.
  • 6
    4b - Insert video clip
    • Press Videos.
      Go to the required folder.
    • Press the required video clip.
  • 7
    4c - Insert audio file
    • Press Audio.
      Go to the required folder.
    • Press the required audio file.
    • Press OK.
  • 8
    Send the picture message
    • Press the send icon when you've finished your picture message.
  • 9
    Return to the home screen
    • Press the Home key to return to the home screen.

Did this solve your problem?

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Data roaming is turned off
The picture message isn't written correctly
Mobile data is turned off
Your phone hasn't been correctly set up for picture messaging

Can you make a voice call?

It's important to find out if you can make a voice call. If you can't make a voice call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive picture messages.

No