Personal Home Support Centre Device Guides Telstra Signature Premium Messaging & email I can't send and receive email

Telstra Signature Premium

Android 6.0
Back to section Messaging & email

I can't send and receive email

Your phone hasn't been correctly set up for POP3 email
Your phone hasn't been correctly set up for Exchange email
The email isn't written correctly
Your phone hasn't been correctly set up for Telstra Mail

Set up your phone for Telstra Mail

Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Accounts & sync.
Press the add account icon.
Press Mail.
Press Email address and key in your Telstra email address.
Press Password and key in the password for your Telstra email account.
Press NEXT.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
Press the field below
Press IMAP.
Press the field below
Press the field below
imap.telstra.com
Press the field below
Press SSL to turn on the function.
Press the field below
993
Press NEXT.
Press Login required to turn on the function.
Press the field below
Press the field below
Press the field below
smtp.telstra.com
Press the field below
Press SSL to turn on the function.
Press the field below
465
Press NEXT.
Press the field below
Press the field below
Press FINISH.
Press the required email account.
Press Account settings.
Press the required email account.
Press Sync, Send & Receive.
Press Peak time sync.
Press the required setting.
Press Off-peak sync.
Press the required setting.
Press the Home key to return to the home screen.
  • 1
    Find "Accounts & sync"
    • Slide your finger downwards starting from the top of the screen.
    • Press the settings icon.
    • Press Accounts & sync.
  • 2
    Create new email account
    • Press the add account icon.
    • Press Mail.
  • 3
    Enter email address
    • Press Email address and key in your Telstra email address.
      E.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
  • 4
    Enter password
    • Press Password and key in the password for your Telstra email account.
    • Press NEXT.
    • If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
  • 5
    Select server type
    • Press the field below "PROTOCOL".
    • Press IMAP.
  • 6
    Enter username
    • Press the field below "USERNAME" and key in the username for your Telstra email account.
      The username for your Telstra email account is your email address, e.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
  • 7
    Enter incoming server
    • Press the field below "IMAP SERVER" and key in imap.telstra.com.
  • 8
    Turn on encryption of incoming email
    • Press the field below "SECURITY TYPE".
    • Press SSL to turn on the function.
  • 9
    Enter incoming port
    • Press the field below "SERVER PORT" and key in 993.
    • Press NEXT.
  • 10
    Turn on SMTP authentication
    • Press Login required to turn on the function.
    • Press the field below "USERNAME" and key in the username for your Telstra email account.
      The username for your Telstra email account is your email address, e.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
    • Press the field below "PASSWORD" and key in the password for your Telstra email account.
  • 11
    Enter outgoing server
    • Press the field below "SMTP SERVER" and key in smtp.telstra.com.
  • 12
    Turn on encryption of outgoing email
    • Press the field below "SECURITY TYPE".
    • Press SSL to turn on the function.
  • 13
    Enter outgoing port
    • Press the field below "SERVER PORT" and key in 465.
    • Press NEXT.
  • 14
    Enter email account name
    • Press the field below "ACCOUNT NAME" and key in the required name.
  • 15
    Enter sender name
    • Press the field below "YOUR NAME" and key in the required sender name.
    • Press FINISH.
  • 16
    Select settings for retrieval of new email
    • Press the required email account.
    • Press Account settings.
    • Press the required email account.
    • Press Sync, Send & Receive.
    • Press Peak time sync.
    • Press the required setting.
    • Press Off-peak sync.
    • Press the required setting.
  • 17
    Return to the home screen
    • Press the Home key to return to the home screen.

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Can you use the phone's internet connection?

It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email.

No