Personal Home Support Centre Device Guides Telstra Signature Premium Messaging & email I can't send and receive email

Telstra Signature Premium

Android 6.0
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I can't send and receive email

Your phone hasn't been correctly set up for POP3 email
Your phone hasn't been correctly set up for Exchange email
The email isn't written correctly

Write and send email

Press the main menu icon.
Press Mail.
Slide your finger right starting from the left side of the screen.
Press the required email account.
Press the new email icon.
Press To and key in the first letters of the recipient's name.
Press the required contact.
Press Subject and key in the required subject.
Press the text input field and write the text for your email.
Press the attachment icon.
Press File.
Slide your finger right starting from the left side of the screen.
Press Images and go to the required file.
Press the required file.
Press the send icon when you've finished your email.
Press the Home key to return to the home screen.
  • 1
    Find "Mail"
    • Press the main menu icon.
    • Press Mail.
  • 2
    Select email account
    • Slide your finger right starting from the left side of the screen.
    • Press the required email account.
  • 3
    Create new email
    • Press the new email icon.
  • 4
    Select recipient
    • Press To and key in the first letters of the recipient's name.
    • Press the required contact.
  • 5
    Enter subject
    • Press Subject and key in the required subject.
  • 6
    Write text
    • Press the text input field and write the text for your email.
  • 7
    Attach file
    • Press the attachment icon.
    • Press File.
    • Slide your finger right starting from the left side of the screen.
    • Press Images and go to the required file.
    • Press the required file.
  • 8
    Send the email
    • Press the send icon when you've finished your email.
  • 9
    Return to the home screen
    • Press the Home key to return to the home screen.

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Your phone hasn't been correctly set up for Telstra Mail

Can you use the phone's internet connection?

It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email.

No