Telstra Smart Modem 4

If the quality of the internet line is low, you may experience an unstable internet connection.

Solution: Contact Customer Service for information on planned or unforeseen events, such as maintenance or outages, which may affect the quality of the internet line.

If your wireless connection is intermittent, you will experience internet connection dropouts.

Solution: Change Wi-Fi hotspot channel

In some cases, you may experience an intermittent internet connection when you're using a wireless connection to your modem instead of a cable connection.

Solution: Try establishing a connection to your modem using an Ethernet cable instead.

If the location of your modem isn't optimum, this may lead to an intermittent wireless connection.

Solution: Optimise Wi-Fi signal

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Step 1 of 4

Step 1 of 4

1. Optimise Wi-Fi signal

Do not place your modem in drawers and cupboards.

1. Do not place your modem in drawers and cupboards.
2. Do not place your modem close to a wall and electronic equipment such as baby monitors and wireless phones which may interrupt the Wi-Fi signal.
3. Place your modem as high up as possible.
4. Place your modem in an area with no obstacles which could block the Wi-Fi signal.

If you experience problems with the internet connection, it may help restarting your modem and the connected devices.

Solution: Restart modem