I can't start my phone

Turn use of phone lock code on or off

Slide two fingers downwards starting from the top of the screen.
Press the settings icon.
Press Security and privacy.
Press Device unlock.
Press Screen lock.
Press Pattern.
Slide your finger across the screen to connect at least four points and press NEXT.
Repeat the selected phone lock code and press CONFIRM.
Press arrow left.
Press Device unlock.
Press Screen lock and key in the current phone lock code.
Press Swipe.
Press DELETE.
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
  • 1
    Find "Screen lock"
    • Slide two fingers downwards starting from the top of the screen.
    • Press the settings icon.
    • Press Security and privacy.
    • Press Device unlock.
    • Press Screen lock.
  • 2
    Create phone lock code using a pattern
    • Press Pattern.
    • Slide your finger across the screen to connect at least four points and press NEXT.
    • Repeat the selected phone lock code and press CONFIRM.
    • Press arrow left.
  • 3
    Turn off use of phone lock code
    • Press Device unlock.
    • Press Screen lock and key in the current phone lock code.
    • Press Swipe.
    • Press DELETE.
  • 4
    Return to the home screen
    • Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Can you turn on your phone?

It's important to find out if you can turn on your phone. If you can't turn on your phone, you need to solve this problem first. When the problem is solved, you will most likely also be able to start your phone.