Personal Home Support Centre Device Guides Telstra T-Elite 5G Messaging & email I can't send and receive picture messages

Telstra T-Elite 5G

Android 14
Back to section Messaging & email

I can't send and receive picture messages

Your phone hasn't been correctly set up for picture messaging
Mobile data is turned off

Turn mobile data on or off

Slide two fingers downwards starting from the top of the screen.
Press the mobile data icon to turn the function on or off.
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
  • 1
    Turn mobile data on or off
    • Slide two fingers downwards starting from the top of the screen.
    • Press the mobile data icon to turn the function on or off.
  • 2
    Return to the home screen
    • Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solve your problem?

Yes
No
Data roaming is turned off
There's an error at the receiving end

Can you make a voice call?

It's important to find out if you can make a voice call. If you can't make a voice call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive picture messages.

No