Personal Home Support Centre Device Guides Telstra T-Elite 5G Messaging & email I can't send and receive picture messages

Telstra T-Elite 5G

Android 14
Back to section Messaging & email

I can't send and receive picture messages

Your phone hasn't been correctly set up for picture messaging
Mobile data is turned off
Data roaming is turned off

Turn data roaming on or off

Slide two fingers downwards starting from the top of the screen.
Press the settings icon.
Press Mobile network.
Press Mobile data.
Press the indicator next to
If you turn on the function, press OK.
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
  • 1
    Find "Mobile data"
    • Slide two fingers downwards starting from the top of the screen.
    • Press the settings icon.
    • Press Mobile network.
    • Press Mobile data.
  • 2
    Turn data roaming on or off
    • Press the indicator next to "Roaming" to turn the function on or off.
    • If you turn on the function, press OK.
  • 3
    Return to the home screen
    • Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solve your problem?

Yes
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There's an error at the receiving end

Can you make a voice call?

It's important to find out if you can make a voice call. If you can't make a voice call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive picture messages.

No