I can't use my phone's internet connection

Restart your phone

Telstra T-Essential
  • 1
    Restart your phone
    • Remove the battery and leave it out for 10-15 seconds.
      Insert the battery and turn on your phone again.

Can you make a voice call?

It's important to find out if you can make a voice call. If you can't make a voice call, you need to solve this problem first. When the problem is solved, you will most likely also be able to use the phone's internet connection.