Personal Home Support Centre Device Guides Telstra T-Essential Messaging & email I can't send and receive email

Telstra T-Essential

Android 13 (Go edition)
Back to section Messaging & email

I can't send and receive email

The incoming or outgoing mail server isn't available
Your phone hasn't been correctly set up for Telstra Mail
Your phone hasn't been correctly set up for IMAP email

Set up your phone for IMAP email

Slide two fingers downwards starting from the top of the screen.
Press the settings icon.
Press Passwords and accounts.
Press Add account.
Press Personal (IMAP).
Press the field below
Press NEXT.
Press the field below
Press NEXT.
If this screen is displayed, your email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
Press the field below
Press the field below
Press the field below
993
Press the drop down list below
Press SSL/TLS.
Press NEXT.
Press the indicator next to
Press the field below
Press the field below
Press the field below
Press the field below
587
Press the drop down list below
Press SSL/TLS.
Press NEXT.
Press the drop down list below
Press the required setting.
Press the field next to
Press the field next to
Press NEXT.
Press the field below
Press the field below
Press NEXT.
Press the Home key to return to the home screen.
  • 1
    Find "Passwords and accounts"
    • Slide two fingers downwards starting from the top of the screen.
    • Press the settings icon.
    • Press Passwords and accounts.
  • 2
    Create new email account
    • Press Add account.
  • 3
    Select server type
    • Press Personal (IMAP).
  • 4
    Enter email address
    • Press the field below "Enter your email address" and key in your email address.
    • Press NEXT.
  • 5
    Enter password
    • Press the field below "Password" and key in the password for your email account.
    • Press NEXT.
    • If this screen is displayed, your email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
  • 6
    Enter username
    • Press the field below "Username" and key in the username for your email account.
  • 7
    Enter incoming server
    • Press the field below "Server" and key in the name of your email provider's incoming server.
  • 8
    Enter incoming port
    • Press the field below "Port" and key in 993.
  • 9
    Turn on encryption of incoming email
    • Press the drop down list below "Security type".
    • Press SSL/TLS.
      It's recommended that you turn on encryption of incoming email so that all email you receive are encrypted and secured in the best possible way.
    • Press NEXT.
  • 10
    Turn on SMTP authentication
    • Press the indicator next to "Require sign-in" to turn on the function.
    • Press the field below "Username" and key in the username for your email provider's outgoing server.
    • Press the field below "Password" and key in the password for your email provider's outgoing server.
  • 11
    Enter outgoing server
    • Press the field below "SMTP server" and key in the name of your email provider's outgoing server.
  • 12
    Enter outgoing port
    • Press the field below "Port" and key in 587.
      If you're having problems sending email, try keying in 465 instead or ask your email provider for the correct outgoing port.
  • 13
    Turn on encryption of outgoing email
    • Press the drop down list below "Security type".
    • Press SSL/TLS.
      It's recommended that you turn on encryption of outgoing email so that all email you send are encrypted and secured in the best possible way.
    • Press NEXT.
  • 14
    Select setting for retrieval of new email
    • Press the drop down list below "Sync frequency:".
    • Press the required setting.
  • 15
    Turn email notifications on or off
    • Press the field next to "Notify me when emails arrive" to turn the function on or off.
  • 16
    Turn on email synchronisation
    • Press the field next to "Sync email for this account" to turn on the function.
    • Press NEXT.
  • 17
    Enter email account name
    • Press the field below "Account name (optional)" and key in the required name.
  • 18
    Key in sender name
    • Press the field below "Your name" and key in the required sender name.
    • Press NEXT.
  • 19
    Return to the home screen
    • Press the Home key to return to the home screen.

Did this solve your problem?

Yes
No

Can you use the phone's internet connection?

It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email.

No