Telstra T-Pro

Android 13 (Go edition)

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I can't start my phone

Turn use of phone lock code on or off

Slide two fingers downwards starting from the top of the screen.

Press the settings icon.

Press Security.

Press Fingerprint.

Press Fingerprint management.

Press the required phone lock code and follow the instructions on the screen to create an additional phone lock code.

Press the required settings to turn them on or off.

Press Done.

Press Register.

Follow the instructions on the screen to create the phone lock code using your fingerprint.

Press the indicator next to

Press the Return key twice.

Press Screen lock and key in the additional phone lock code you created earlier.

Press Swipe.

Press Delete.

Press the Home key to return to the home screen.

1
Find "Security"
- Slide two fingers downwards starting from the top of the screen.
- Press the settings icon.
- Press Security.
2
Create phone lock code using a fingerprint
- Press Fingerprint.
- Press Fingerprint management.
- Press the required phone lock code and follow the instructions on the screen to create an additional phone lock code.
- Press the required settings to turn them on or off.
- Press Done.
- Press Register.
- Follow the instructions on the screen to create the phone lock code using your fingerprint.
- Press the indicator next to "Wake up and unlock your phone".
- Press the Return key twice.
3
Turn off use of phone lock code
- Press Screen lock and key in the additional phone lock code you created earlier.
- Press Swipe.
- Press Delete.
4
Return to the home screen
- Press the Home key to return to the home screen.

Did this solve your problem?

The phone lock code is turned on

Turn use of phone lock code on or off

Slide two fingers downwards starting from the top of the screen.

Press the settings icon.

Press Security.

Press Fingerprint.

Press Fingerprint management.

Press the required phone lock code and follow the instructions on the screen to create an additional phone lock code.

Press the required settings to turn them on or off.

Press Done.

Press Register.

Follow the instructions on the screen to create the phone lock code using your fingerprint.

Press the indicator next to

Press the Return key twice.

Press Screen lock and key in the additional phone lock code you created earlier.

Press Swipe.

Press Delete.

Press the Home key to return to the home screen.

1
Find "Security"
- Slide two fingers downwards starting from the top of the screen.
- Press the settings icon.
- Press Security.
2
Create phone lock code using a fingerprint
- Press Fingerprint.
- Press Fingerprint management.
- Press the required phone lock code and follow the instructions on the screen to create an additional phone lock code.
- Press the required settings to turn them on or off.
- Press Done.
- Press Register.
- Follow the instructions on the screen to create the phone lock code using your fingerprint.
- Press the indicator next to "Wake up and unlock your phone".
- Press the Return key twice.
3
Turn off use of phone lock code
- Press Screen lock and key in the additional phone lock code you created earlier.
- Press Swipe.
- Press Delete.
4
Return to the home screen
- Press the Home key to return to the home screen.

Did this solve your problem?

Your phone is locked to Telstra

The SIM is faulty

Your SIM has been permanently blocked

The entered PIN is incorrect

Your phone is network locked to another operator

You're asked to key in the PUK