Personal Home Support Centre Device Guides Apple iPad (5th Gen) Basic functions I can't start my tablet

Apple iPad (5th Gen)

iOS 11.0
Back to section Basic functions

I can't start my tablet

The lock code is turned on
Your tablet is locked to Telstra
The SIM is faulty
Your SIM has been permanently blocked
The entered PIN is incorrect
Your tablet is network locked to another operator

Before you can use a Telstra SIM, you need to unlock your tablet using an unlock code. To obtain the unlock procedure, contact the operator that locked your tablet.

Did this solve your problem?

Yes
No
You're asked to key in the PUK

Can you turn on your tablet?

It's important to find out if you can turn on your tablet. If you can't turn on your tablet, you need to solve this problem first. When the problem is solved, you will most likely also be able to start your tablet.

No