Personal Home Support Centre Device Guides Apple iPad Pro 12.9 Internet & entertainment I can't install an app

Apple iPad Pro 12.9

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I can't install an app

There's not enough memory on your tablet
The selected app isn't available in your country
Your Apple ID payment information is incorrect
Your Apple ID hasn't been activated on your tablet

Activate Apple ID on your tablet

Press Settings.
Press iTunes & App Store.
If you don't have an Apple ID, press Create New Apple ID and follow the instructions on the screen to create an Apple ID.
Press Sign In.
Press Apple ID and key in the username for your Apple ID.
Press Password and key in the password for your Apple ID.
Press Sign In.
Press the Home key to return to the home screen.
  • 1
    Find "iTunes & App Store"
    • Press Settings.
    • Press iTunes & App Store.
  • 2
    Activate Apple ID
    • If you don't have an Apple ID, press Create New Apple ID and follow the instructions on the screen to create an Apple ID.
    • Press Sign In.
    • Press Apple ID and key in the username for your Apple ID.
    • Press Password and key in the password for your Apple ID.
    • Press Sign In.
  • 3
    Return to the home screen
    • Press the Home key to return to the home screen.

Did this solve your problem?

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Can you use your tablet's internet connection?

It's important to find out if you can use your tablet's internet connection. If you can't use your tablet's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to install apps.

No