Apple iPhone 5 (iOS7)

Solution: Check our network coverage maps for coverage information and to confirm expected signal strength and speeds in your area.

If you've checked the map and aren't getting reception, but think you should be, we need to know about it. Please complete our coverage feedback form on the same page.

Solution: Turn Wi-Fi on or off

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Step 1 of 3

Step 1 of 3

1. Turn Wi-Fi on or off

Slide your finger upwards starting from the bottom edge of the display.

1. Slide your finger upwards starting from the bottom edge of the display.
2. Press the Wi-Fi icon to turn the function on or off.
3. Press the Home key to return to the home screen.

Solution: Turn data roaming on or off

Solution: Open the browser on your phone and try loading a web page. The browser is redirected to the homepage of the Wi-Fi network. Follow the instructions on the display to log on.
If you can't log on to the Wi-Fi network, turn off Wi-Fi on your phone and connect to the internet using the mobile network.

Solution: Select network

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Step 1 of 13

Step 1 of 13

1. Find "Carrier"

Press Settings.

1. Press Settings.
2. Press Carrier.
3. Select one of the following options:
4. Select network manually, go to 2a.
5. Select network automatically, go to 2b.
6. If automatic network selection is turned on:
7. Press the indicator next to "Automatic" until the function is turned off.
8. Your phone searches for networks within range.
9. Press the required network.
10. The display will tell you if you have access to the network you've chosen.
11. Press the indicator next to "Automatic" until the function is turned on.
12. Press Settings to save the setting.
13. Press the Home key to return to the home screen.

Solution: Turn flight mode on or off

Previous step

Next step

Step 1 of 3

Step 1 of 3

1. Turn flight mode on or off

Slide your finger upwards starting from the bottom edge of the display.

1. Slide your finger upwards starting from the bottom edge of the display.
2. Press the flight mode icon to turn the function on or off.
3. Press the Home key to return to the home screen.

Solution: Turn mobile data on or off

Solution: Turn Wi-Fi on or off

Previous step

Next step

Step 1 of 3

Step 1 of 3

1. Turn Wi-Fi on or off

Slide your finger upwards starting from the bottom edge of the display.

1. Slide your finger upwards starting from the bottom edge of the display.
2. Press the Wi-Fi icon to turn the function on or off.
3. Press the Home key to return to the home screen.