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Help & support guides for your Apple iPhone SE (2020)
I can't send and receive email
If you can't send and receive email, there may be several causes of the problem.
To send and receive email using POP3, your phone needs to be correctly set up for email.
Solution: Set up your phone for POP3 email
Press Settings.
Press Passwords & Accounts.
Press Add Account.
Press Other.
If the name of your email provider is on the list, press this instead.
Press Add Mail Account.
Press Name and key in the required sender name.
Press Email and key in your email address.
Press Password and key in the password for your email account.
Press Description and key in the required name.
Press Next.
If this screen is displayed, your email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
Press POP.
Press Host Name and key in the name of your email provider's incoming server.
Press Username and key in the username for your email account.
Press Host Name and key in the name of your email provider's outgoing server.
Press Username and key in the username for your email account.
Press Password and key in the password for your email account.
Press Save. Your email account has now been set up. To select more settings for incoming and outgoing server, proceed with the following steps.
Press the name of the email account you've just set up.
Press SMTP.
Press the field below "PRIMARY SERVER".
Press the indicator next to "Use SSL" to turn on the function.
Press Authentication.
Press Password.
Press arrow left.
Press Server Port and key in 25.
Press Done.
Press arrow left.
Press Advanced.
Press the indicator next to "Use SSL" to turn on the function.
Press Authentication.
Press Password.
Press arrow left.
Press Server Port and key in 110.
Press arrow left.
Press Done.
Press Fetch New Data.
Press the indicator next to "Push" to turn the function on or off.
If you turn off the function, press the required setting.
Press the required email account and follow the instructions on the screen to select settings for the specific account.
Press the Home key to return to the home screen.
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To send an email, it needs to be written and sent correctly.
Solution: Write and send email
Press Mail.
Press arrow left.
Press the required email account.
Press the new email icon.
Press the field next to "To:" and key in the first letters of the recipient's name.
Press the required contact.
Press the field next to "Subject:" and key in the required subject.
Press the text input field and write the text for your email.
Press and hold the text input field until a pop-up menu is displayed.
Press Insert Photo or Video and follow the instructions on the screen to attach a picture or a video clip.
Press Add Document and follow the instructions on the screen to attach a document.
Press the send icon.
Press the Home key to return to the home screen.
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Depending on which mobile network or Wi-Fi network you're connected to, your provider's email servers may be unavailable.
Solution: Contact your email provider for the correct settings for the incoming or outgoing server.
To send and receive email, your phone needs to be correctly set up for Telstra Mail.
Solution: Set up your phone for Telstra Mail
Press Settings.
Press Mail.
Press Add Account.
Press Add Account.
Press Other.
If the name of your email provider is on the list, press this instead.
Press Add Mail Account.
Press Name and key in the required sender name.
Press Email and key in your Telstra email address.
E.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
Press Password and key in the password for your Telstra email account.
Press Description and key in the required name.
Press Next.
Press IMAP.
Press Host Name and key in imap.telstra.com.
Press Username and key in the username for your Telstra email account.
The username for your Telstra email account is your email address, e.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
Press Host Name and key in smtp.telstra.com.
Press Username and key in the username for your Telstra email account.
The username for your Telstra email account is your email address, e.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
Press Password and key in the password for your Telstra email account.
Press Next.
Press Fetch New Data.
Press the indicator next to "Push" to turn the function on or off.
If you turn off the function, press the required setting.
Press the required email account and follow the instructions on the screen to select settings for the specific account.
Press the Home key to return to the home screen.
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To send and receive IMAP email, your phone needs to be correctly set up for email.
Solution: Set up your phone for IMAP email
Press Settings.
Press Passwords & Accounts.
Press Add Account.
Press Other.
If the name of your email provider is on the list, press this instead.
Press Add Mail Account.
Press Name and key in the required sender name.
Press Email and key in your email address.
Press Password and key in the password for your email account.
Press Description and key in the required name.
Press Next.
If this screen is displayed, your email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.
Press IMAP.
Press Host Name and key in the name of your email provider's incoming server.
Press Username and key in the username for your email account.
Press Host Name and key in the name of your email provider's outgoing server.
Press Username and key in the username for your email account.
Press Password and key in the password for your email account.
Press Next.
Press Save. Your email account has now been set up. To select more settings for incoming and outgoing server, proceed with the following steps.
Press the name of the email account you've just set up.
Press Account.
Press SMTP.
Press the field below "PRIMARY SERVER".
Press the indicator next to "Use SSL" to turn on the function.
Press Authentication.
Press Password.
Press arrow left.
Press Server Port and key in 25.
Press Done.
Press arrow left.
Press Advanced.
Press the indicator next to "Use SSL" to turn on the function.
Press Authentication.
Press Password.
Press arrow left.
Press Server Port and key in 143.
Press arrow left.
Press Done.
Press arrow left.
Press Fetch New Data.
Press the indicator next to "Push" to turn the function on or off.
If you turn off the function, press the required setting.
Press the required email account and follow the instructions on the screen to select settings for the specific account.
Press the Home key to return to the home screen.
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