I can't send and receive email

Set up your phone for Telstra Mail

Press Settings.
Press Mail.
Press Add Account.
Press Add Account.
Press Other.
Press Add Mail Account.
Press Name and key in the required sender name.
Press Email and key in your Telstra email address.
Press Password and key in the password for your Telstra email account.
Press Description and key in the required name.
Press Next.
Press IMAP.
Press Host Name and key in imap.telstra.com.
imap.telstra.com
Press Username and key in the username for your Telstra email account.
Press Host Name and key in smtp.telstra.com.
smtp.telstra.com
Press Username and key in the username for your Telstra email account.
Press Password and key in the password for your Telstra email account.
Press Next.
Press Fetch New Data.
Press the indicator next to
If you turn off the function, press the required setting.
Press the required email account and follow the instructions on the screen to select settings for the specific account.
Press the Home key to return to the home screen.
  • 1
    Find "Mail"
    • Press Settings.
    • Press Mail.
  • 2
    Create new email account
    • Press Add Account.
    • Press Add Account.
    • Press Other.
      If the name of your email provider is on the list, press this instead.
    • Press Add Mail Account.
  • 3
    Key in sender name
    • Press Name and key in the required sender name.
  • 4
    Enter email address
    • Press Email and key in your Telstra email address.
      E.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
  • 5
    Enter password
    • Press Password and key in the password for your Telstra email account.
  • 6
    Enter email account name
    • Press Description and key in the required name.
    • Press Next.
  • 7
    Select server type
    • Press IMAP.
  • 8
    Enter incoming server
    • Press Host Name and key in imap.telstra.com.
  • 9
    Enter username
    • Press Username and key in the username for your Telstra email account.
      The username for your Telstra email account is your email address, e.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
  • 10
    Enter outgoing server
    • Press Host Name and key in smtp.telstra.com.
  • 11
    Enter username
    • Press Username and key in the username for your Telstra email account.
      The username for your Telstra email account is your email address, e.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
  • 12
    Enter password
    • Press Password and key in the password for your Telstra email account.
    • Press Next.
  • 13
    Select setting for retrieval of new email
    • Press Fetch New Data.
    • Press the indicator next to "Push" to turn the function on or off.
    • If you turn off the function, press the required setting.
    • Press the required email account and follow the instructions on the screen to select settings for the specific account.
  • 14
    Return to the home screen
    • Press the Home key to return to the home screen.

Can you use the phone's internet connection?

It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email.