Try activating your phone later or when you're in another area. Check our Service Status Page for any scheduled or unexpected events, such as maintenance work or outages that may affect your Telstra services.
Check our network coverage maps for coverage information and to confirm expected signal strength and speeds in your area. If you've checked the map and aren't getting reception, but think you should be, we need to know about it. Please complete our coverage feedback form on the same page.