Personal Home Support Centre Device Guides Apple iPhone Xs Max Messaging & email I can't send and receive iMessages

Apple iPhone Xs Max

iOS 12.0
Back to section Messaging & email

I can't send and receive iMessages

There are problems activating iMessage
Time zone, date and time aren't correctly set on your phone
There's an error at the receiving end
Your phone hasn't been correctly set up for iMessaging
Your iMessage isn't written correctly

Write and send an iMessage

Press the message icon.
Press the new message icon.
Press To and key in the first letters of the recipient's name.
Press the required contact.
If the recipient can receive iMessages, iMessage is displayed in the text input field.
Press the text input field and write the required text.
Press the send icon.
You can also send pictures, video clips, audio files and different effects in your iMessage. Follow the instructions on the screen to send your iMessage with the required content.
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
  • 1
    Create new iMessage
    • Press the message icon.
    • Press the new message icon.
  • 2
    Select recipient
    • Press To and key in the first letters of the recipient's name.
    • Press the required contact.
    • If the recipient can receive iMessages, iMessage is displayed in the text input field.
  • 3
    Send iMessage
    • Press the text input field and write the required text.
    • Press the send icon.
    • You can also send pictures, video clips, audio files and different effects in your iMessage. Follow the instructions on the screen to send your iMessage with the required content.
  • 4
    Return to the home screen
    • Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solve your problem?

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Can you make a voice call?

It's important to find out if you can make a voice call. If you can't make a voice call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive iMessages.

No