Personal Home Support Centre Device Guides Google Pixel 3 XL Internet & entertainment I can't use my phone's internet connection

Google Pixel 3 XL

Android 9.0
Back to section Internet & entertainment

I can't use my phone's internet connection

Your phone has not been correctly set up for internet

Set up your phone for internet

Slide two fingers downwards starting from the top of the screen.
Press the settings icon.
Press Network & Internet.
Press Mobile network.
Press Advanced.
Press Access point names.
Press the menu icon.
Press New APN.
Press Name.
Key in Telstra Internet and press OK.
Telstra Internet
Press APN.
Key in telstra.wap and press OK.
telstra.wap
Press MCC.
Key in 505 and press OK.
505
Press MNC.
Key in 01 and press OK.
01
Press Authentication type.
Press None.
Press APN type.
Key in default and press OK.
default
Press the menu icon.
Press Save.
Press the field next to the required data connection to activate it.
Press the Home key to return to the home screen.
  • 1
    Find "Access point names"
    • Slide two fingers downwards starting from the top of the screen.
    • Press the settings icon.
    • Press Network & Internet.
    • Press Mobile network.
    • Press Advanced.
    • Press Access point names.
  • 2
    Create new data connection
    • Press the menu icon.
    • Press New APN.
  • 3
    Enter a name for the connection
    • Press Name.
    • Key in Telstra Internet and press OK.
  • 4
    Enter APN
    • Press APN.
    • Key in telstra.wap and press OK.
  • 5
    Enter country code
    • Press MCC.
    • Key in 505 and press OK.
  • 6
    Enter network code
    • Press MNC.
    • Key in 01 and press OK.
  • 7
    Select authentication type
    • Press Authentication type.
    • Press None.
  • 8
    Enter APN type
    • Press APN type.
    • Key in default and press OK.
  • 9
    Save data connection
    • Press the menu icon.
    • Press Save.
    • Press the field next to the required data connection to activate it.
  • 10
    Return to the home screen
    • Press the Home key to return to the home screen.

Did this solve your problem?

Yes
No
Mobile data is turned off
Data roaming is turned off
There's an error in the operating system on your phone

Can you make a voice call?

It's important to find out if you can make a voice call. If you can't make a voice call, you need to solve this problem first. When the problem is solved, you will most likely also be able to use the phone's internet connection.

No