Personal Home Support Centre Device Guides Google Pixel 4 XL Messaging & email I can't send and receive picture messages

Google Pixel 4 XL

Android 10.0
Back to section Messaging & email

I can't send and receive picture messages

Your phone hasn't been correctly set up for picture messaging
The picture message isn't written correctly
Mobile data is turned off
Data roaming is turned off

Turn data roaming on or off

Slide two fingers downwards starting from the top of the screen.
Press the settings icon.
Press Network & Internet.
Press Mobile network.
Press the indicator next to
If you turn on the function, press OK.
Slide your finger upwards starting from the bottom of the screen to return to the home screen.
  • 1
    Find "Mobile network"
    • Slide two fingers downwards starting from the top of the screen.
    • Press the settings icon.
    • Press Network & Internet.
    • Press Mobile network.
  • 2
    Turn data roaming on or off
    • Press the indicator next to "Roaming" to turn the function on or off.
    • If you turn on the function, press OK.
  • 3
    Return to the home screen
    • Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solve your problem?

Yes
No
There's an error at the receiving end

Can you make a voice call?

It's important to find out if you can make a voice call. If you can't make a voice call, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive picture messages.

No