Your phone hasn't been correctly set up for Exchange email

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I can't send and receive email

Set up your phone for Exchange email

Slide two fingers downwards starting from the top of the screen.

Press Password and key in the password for your email account.

If you turn on the function, press SELECT and follow the instructions on the screen to install the required certificate.

Press Account name and key in the required name.

Press Your name and key in the required sender name.

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

1
Find "Accounts"
- Slide two fingers downwards starting from the top of the screen.
- Press the settings icon.
- Press Accounts.
2
Create new email account
- Press Add account.
3
Select server type
- Press Exchange.
4
Enter email address
- Press the field below "Email" and key in your email address.
- Press Next.
5
Enter password
- Press Password and key in the password for your email account.
6
Select client certificate
- If you turn on the function, press SELECT and follow the instructions on the screen to install the required certificate.
7
Enter domain and username
- Press the field below "Domain\Username" and key in the domain and username separated by a "\".
8
Enter server address
- Press the field below "Server" and key in the server address.
9
Enter incoming port
- Press the field below "Port" and key in the required port number.
10
Turn SSL encryption on or off
- Press the drop down list below "Security type".
- Press the required setting.
- Press Next.
- Press Done.
11
Enter email account name
- Press the required email account.
- Press Account settings.
- Press the required email account.
- Press Account name and key in the required name.
- Press OK.
12
Key in sender name
- Press Your name and key in the required sender name.
- Press OK.
13
Select settings for retrieval of new email
- Press Sync frequency.
- Press the required setting.
14
Turn on email synchronisation
- Press the field next to "Sync email" to turn on the function.
15
Turn contact synchronisation on or off
- Press the field next to "Sync contacts" to turn the function on or off.
16
Turn calendar synchronisation on or off
- Press the field next to "Sync calendar" to turn the function on or off.
17
Turn email notifications on or off
- Press the field next to "Email notifications" to turn the function on or off.
18
Return to the home screen
- Slide your finger upwards starting from the bottom of the screen to return to the home screen.

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Your phone hasn't been correctly set up for POP3 email

Your phone hasn't been correctly set up for Exchange email

Set up your phone for Exchange email

1
Find "Accounts"
- Slide two fingers downwards starting from the top of the screen.
- Press the settings icon.
- Press Accounts.
2
Create new email account
- Press Add account.
3
Select server type
- Press Exchange.
4
Enter email address
- Press the field below "Email" and key in your email address.
- Press Next.
5
Enter password
- Press Password and key in the password for your email account.
6
Select client certificate
- If you turn on the function, press SELECT and follow the instructions on the screen to install the required certificate.
7
Enter domain and username
- Press the field below "Domain\Username" and key in the domain and username separated by a "\".
8
Enter server address
- Press the field below "Server" and key in the server address.
9
Enter incoming port
- Press the field below "Port" and key in the required port number.
10
Turn SSL encryption on or off
- Press the drop down list below "Security type".
- Press the required setting.
- Press Next.
- Press Done.
11
Enter email account name
- Press the required email account.
- Press Account settings.
- Press the required email account.
- Press Account name and key in the required name.
- Press OK.
12
Key in sender name
- Press Your name and key in the required sender name.
- Press OK.
13
Select settings for retrieval of new email
- Press Sync frequency.
- Press the required setting.
14
Turn on email synchronisation
- Press the field next to "Sync email" to turn on the function.
15
Turn contact synchronisation on or off
- Press the field next to "Sync contacts" to turn the function on or off.
16
Turn calendar synchronisation on or off
- Press the field next to "Sync calendar" to turn the function on or off.
17
Turn email notifications on or off
- Press the field next to "Email notifications" to turn the function on or off.
18
Return to the home screen
- Slide your finger upwards starting from the bottom of the screen to return to the home screen.