Personal Home Support Centre Device Guides HTC 10 Messaging & email I can't send and receive email

HTC 10

Android 6.0
Back to section Messaging & email

I can't send and receive email

Your phone hasn't been correctly set up for POP3 email
Your phone hasn't been correctly set up for Exchange email
The email isn't written correctly
Your phone hasn't been correctly set up for Telstra Mail

Set up your phone for Telstra Mail

Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Accounts & sync.
Press the add account icon.
Press Mail.
Press Email address and key in your Telstra email address.
Press Password and key in the password for your Telstra email account.
Press NEXT.
Press the field below
Press IMAP.
Press the field below
Press the field below
imap.telstra.com
Press the field below
Press SSL.
Press the field below
993
Press NEXT.
Press the field next to
Press the field below
Press the field below
Press the field below
imap.telstra.com
Press the field below
Press SSL.
Press the field below
465
Press NEXT.
Press the field below
Press the field below
Press FINISH.
Press the Home key to return to the home screen.
  • 1
    Find "Accounts & sync"
    • Slide your finger downwards starting from the top of the screen.
    • Press the settings icon.
    • Press Accounts & sync.
  • 2
    Create new email account
    • Press the add account icon.
    • Press Mail.
  • 3
    Enter email address
    • Press Email address and key in your Telstra email address.
      E.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
  • 4
    Enter password
    • Press Password and key in the password for your Telstra email account.
    • Press NEXT.
  • 5
    Select server type
    • Press the field below "PROTOCOL".
    • Press IMAP.
  • 6
    Enter username
    • Press the field below "USERNAME" and key in the username for your Telstra email account.
      The username for your Telstra email account is your email address, e.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
  • 7
    Enter incoming server
    • Press the field below "IMAP SERVER" and key in imap.telstra.com.
  • 8
    Turn on encryption of incoming email
    • Press the field below "SECURITY TYPE".
    • Press SSL.
  • 9
    Enter incoming port
    • Press the field below "SERVER PORT" and key in 993.
    • Press NEXT.
  • 10
    Turn on SMTP authentication
    • Press the field next to "Login required" to turn on the function.
  • 11
    Enter username
    • Press the field below "USERNAME" and key in the username for your Telstra email account.
      The username for your Telstra email account is your email address, e.g. user@bigpond.com, user@bigpond.net.au or user@telstra.com.
  • 12
    Enter password
    • Press the field below "PASSWORD" and key in the password for your Telstra email account.
  • 13
    Enter outgoing server
    • Press the field below "SMTP SERVER" and key in imap.telstra.com.
  • 14
    Turn on encryption of outgoing email
    • Press the field below "SECURITY TYPE".
    • Press SSL.
  • 15
    Enter outgoing port
    • Press the field below "SERVER PORT" and key in 465.
    • Press NEXT.
  • 16
    Enter email account name
    • Press the field below "ACCOUNT NAME" and key in the required name.
  • 17
    Key in sender name
    • Press the field below "YOUR NAME" and key in the required sender name.
    • Press FINISH.
  • 18
    Return to the home screen
    • Press the Home key to return to the home screen.

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Can you use the phone's internet connection?

It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email.

No