Personal Home Support Centre Device Guides HTC 10 Messaging & email I can't send and receive email

HTC 10

Android 6.0
Back to section Messaging & email

I can't send and receive email

Your phone hasn't been correctly set up for POP3 email
Your phone hasn't been correctly set up for Exchange email

Set up your phone for Exchange email

Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Accounts & sync.
Press the add account icon.
Press Exchange ActiveSync for HTC Sense.
Press Email address and key in your email address.
Press Password and key in the password for your email account.
Press MANUAL SETUP.
Press the field below
Press the field below
Press the field below
Press This server requires an encrypted SSL connection to turn the function on or off.
If you turn on the function, press Select certificate and follow the instructions on the screen to install the required certificate.
Press NEXT.
Press Mail to turn the function on or off.
Press Contacts to turn the function on or off.
Press Calendar to turn the function on or off.
Press the required setting below
Press NEXT.
Press the field below
Press FINISH.
Press the Home key to return to the home screen.
Press the main menu icon.
Press Mail.
Slide your finger right starting from the left side of the screen.
Press the required email account.
Press the menu icon.
Press Settings.
Press Sync, Send & Receive.
Press Off-peak sync.
Press the required setting.
Press Peak time sync.
Press the required setting.
Press the Home key to return to the home screen.
  • 1
    Find "Accounts & sync"
    • Slide your finger downwards starting from the top of the screen.
    • Press the settings icon.
    • Press Accounts & sync.
  • 2
    Create new email account
    • Press the add account icon.
    • Press Exchange ActiveSync for HTC Sense.
  • 3
    Enter email address
    • Press Email address and key in your email address.
  • 4
    Enter password
    • Press Password and key in the password for your email account.
    • Press MANUAL SETUP.
  • 5
    Enter server name
    • Press the field below "SERVER ADDRESS" and key in the server address.
  • 6
    Enter domain name
    • Press the field below "DOMAIN" and key in the domain name.
  • 7
    Enter username
    • Press the field below "USERNAME" and key in the username.
  • 8
    Turn SSL encryption on or off
    • Press This server requires an encrypted SSL connection to turn the function on or off.
    • If you turn on the function, press Select certificate and follow the instructions on the screen to install the required certificate.
    • Press NEXT.
  • 9
    Turn email synchronisation on or off
    • Press Mail to turn the function on or off.
  • 10
    Turn contact synchronisation on or off
    • Press Contacts to turn the function on or off.
  • 11
    Turn calendar synchronisation on or off
    • Press Calendar to turn the function on or off.
  • 12
    Select peak schedule synchronisation
    • Press the required setting below "PEAK HOUR UPDATE SCHEDULE".
    • Press NEXT.
  • 13
    Enter email account name
    • Press the field below "ACCOUNT NAME" and key in the required name.
    • Press FINISH.
    • Press the Home key to return to the home screen.
  • 14
    Select off-peak schedule synchronisation
    • Press the main menu icon.
    • Press Mail.
    • Slide your finger right starting from the left side of the screen.
    • Press the required email account.
    • Press the menu icon.
    • Press Settings.
    • Press Sync, Send & Receive.
    • Press Off-peak sync.
    • Press the required setting.
  • 15
    Select period for email synchronisation
    • Press Peak time sync.
    • Press the required setting.
  • 16
    Return to the home screen
    • Press the Home key to return to the home screen.

Did this solve your problem?

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The email isn't written correctly
Your phone hasn't been correctly set up for Telstra Mail

Can you use the phone's internet connection?

It's important to find out if you can use the phone's internet connection. If you can't use the phone's internet connection, you need to solve this problem first. When the problem is solved, you will most likely also be able to send and receive email.

No