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My phone doesn't respond
If your phone stops responding while you're using it, there may be several causes of the problem.
If the screen lock is turned on, you can't use the phone's screen and keys.
Solution: Turn screen lock on or off
Step 1 of 9
Step 1 of 9
1. Turn on the screen lock
Briefly press On/Off.
If your phone freezes, it may help restarting it.
Solution: Restart your phone