HTC Desire 626

Android 5.1

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I can't turn on my phone

Turn your phone on and off

If you're asked to key in your PIN, do so and press OK.

Press Power off.

1
Turn on your phone
- Press and hold On/Off until your phone is turned on.
2
Enter your PIN
- If you're asked to key in your PIN, do so and press OK.
  The PIN protects your SIM from unauthorised use. If you enter an incorrect PIN three times in a row, your PIN will be blocked.
3
Turn off your phone
- Press and hold On/Off until a pop-up menu is displayed.
- Press Power off.

Did this solve your problem?

The battery is flat

Your phone doesn't turn on correctly

Turn your phone on and off

If you're asked to key in your PIN, do so and press OK.

Press Power off.

1
Turn on your phone
- Press and hold On/Off until your phone is turned on.
2
Enter your PIN
- If you're asked to key in your PIN, do so and press OK.
  The PIN protects your SIM from unauthorised use. If you enter an incorrect PIN three times in a row, your PIN will be blocked.
3
Turn off your phone
- Press and hold On/Off until a pop-up menu is displayed.
- Press Power off.

Did this solve your problem?

The battery is faulty